Menard Inc. Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about Menard Inc. customer service, archive #20. It includes a selection of 20 issue(s) reported January 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
When purchasing a medium to large load of lumber, it arrived damaged with broken, cracked, and rotted boards. Despite discussing the issue with the GM, Kevin Bylina, there seemed to be no sense of responsibility from the store. After much back and forth, they agreed to exchange the lumber, resulting in a delay in delivery. The next morning, workers showed up unannounced and relocated the lumber without notice. Hours later, another truck arrived without the replacement lumber, causing further inconvenience. The communication with the employees was rude and unprofessional, leaving me frustrated. The lack of compensation for the lost time and delivery mishaps is disappointing. This whole experience has been extremely unpleasant as a contractor, and it's unacceptable to sell such poor-quality products. Urgent action should be taken, and compensation for the delays is necessary.
Reported by GetHuman-louistfa on Tuesday, January 14, 2020 10:33 PM
I visited the Menard store in Matteson, IL on Sunday, 1/12/20, right after church. During checkout, an associate rushed me and a second associate with my cart, containing dog food, seemed to push it towards me, causing me to leave a bag behind. When I called the front manager at Menards to inquire about my bag, they instructed me to return with my receipt to check if it was there. Due to time constraints with my workday being 12 hours long and the store being 20 minutes away, I couldn't go back the same day. On Monday, 12/13, I sent my disabled brother, a cancer survivor, with my receipt to collect the items but was shocked to find out that the merchandise I paid for had been put back on the shelves. This treatment was unacceptable, as other stores I've dealt with handle lost items differently by holding them at the service desk until retrieval. The manager's refusal to assist, making my brother wait on crutches, and the store reselling the same items reflect poorly on Menards' customer service. Home Depot seems like a better option at this point, considering the lack of care for customer issues and the possible need to seek further action.
Reported by GetHuman4251975 on Wednesday, January 15, 2020 12:56 AM
I work at Menards and have a quick query regarding a pair of jeans I own. I bought a pair with the American flag design and wore them to work on the 4th of July. I've worn them a few times since then as I was informed it was okay post-July 4th. Recently, I was asked to change out of them during my shift, which I felt was unfair since I've worn them before without issue. There was never a rule communicated to me about not wearing them after July 4th. These jeans are intact with no rips or holes, just adorned with red, white, and blue stripes and stars. Could you clarify if there is a specific policy regarding this?
Reported by GetHuman4267507 on Sunday, January 19, 2020 3:55 AM
Hello, I'm Sharon Fisher, and I have been employed at the Dundas Menards in Minnesota for 5 years. During my time there, I mainly worked in the paint department as a morning stocker on weekends. As the season slows down, there is typically less work in our department, which I understand can lead to reassignments or early dismissal. However, this past weekend, instead of being reassigned within the store, I was asked to work in the guard shack, a role I was not comfortable with. I received minimal training from a colleague with limited experience in that area. After only a couple of hours with minimal activity, I was informed that I would be on my own the following day. Feeling uneasy about the situation, I raised my concerns with the General Manager, who responded unfavorably, implying I was not a team player. Despite my willingness to work elsewhere in the store, my request was denied. This disappointing interaction ultimately led me to resign from my position.
Reported by GetHuman-kadrliks on Sunday, January 19, 2020 2:52 PM
I am a former employee who was injured while working at the store in Loveland, Ohio, [redacted]. I was pressured not to seek medical attention by a coworker, and the department manager repeatedly stated it was my choice. When I noticed the severity of my injury, I visited the ER as instructed, but they mistakenly billed my personal insurance instead of processing it as a worker's compensation claim. When I attempted to address this billing issue with the HR person today, she reacted poorly by kicking totes at her desk, which I found unprofessional. I believe this behavior should be reported to corporate HR for further investigation. Thank you. -Mario (Ivan) D.
Reported by GetHuman4279028 on Wednesday, January 22, 2020 1:55 PM
On January 21, [redacted], I bought a 75-gallon hot water tank from the Menards store on North Avenue and Kostner. Upon opening the box at home, my plumbers found the tank was severely damaged, appearing dropped and likely restocked. I brought it back to Menards for a return but faced difficulty finding assistance, as they were short-staffed. Eventually, two young men tried to help, but they ended up dropping the tank, posing a risk to my safety. After much trouble, I managed to return the damaged tank and got another one from a different stock area. I now suspect it was also a restocked item, knowing the first one was damaged. The entire ordeal has cost me time and money, not to mention the additional $[redacted] in plumber costs due to the delay caused by the return process. This experience has left me quite frustrated and I even have photos of the damaged tank if necessary.
Reported by GetHuman4279885 on Wednesday, January 22, 2020 5:12 PM
I placed an online order but realized I made a mistake and promptly canceled it through customer service. They confirmed the cancellation via email and assured me of a refund to my credit card. I then reordered the correct items and paid with my credit card as our home was being constructed and deliveries were going to the contractor. Months later, upon finally moving in, I discovered the contractor received two sets of items in different sizes instead of one. Despite multiple attempts to contact customer service about the issue, I did not receive a response. Frustrated, I drove over six hours to return the extra items, only to be given store credit without a refund for the shipping fees. I had to use the credit at the store since there was no nearby Menards where I live. My efforts to address the issue of the shipping fees with customer service have been unsuccessful.
Reported by GetHuman-debandda on Monday, January 27, 2020 3:03 PM
I am writing to address an issue with a recent transaction and customer service experience at the Menards store in Rolla, Missouri. My daughter used my MasterCard to rent equipment, and the store charged her twice for the rental and added an additional $18 charge. Shortly after, my card was charged $48 for the same transaction. When I called the store, they were unhelpful and dismissive. As a long-term customer service professional, I am disappointed by the lack of resolution and professionalism displayed by the staff. I request a prompt refund for the duplicate charges. I hope Menards can rectify this situation and uphold their reputation for excellent customer service. Thank you for your attention to this matter. Michelle Helton.
Reported by GetHuman4320810 on Sunday, February 2, 2020 11:32 PM
Subject: Issue with OVE Décors Claire 60"W x 21"D White Bathroom Vanity Cabinet Hey there, I recently purchased the OVE Décors Claire 60"W x 21"D White Bathroom Vanity Cabinet (Model Number: Claire-60W) with order number [redacted]0. Unfortunately, the cabinet's drawers and doors have started splitting and delaminating since I installed it. I reached out to Nadine Trummer at OVE Decors ULC and was advised to return the cabinet to Menards for a replacement rather than having OVE send individual doors and drawers. However, the inconvenience is that returning the cabinet to Menards would entail significant labor costs of around $[redacted] due to deconstruction. On the other hand, if I could just receive the new doors and drawers, the expense would be minimal. Can you please liaise with Nadine to determine the best course of action for me as the homeowner? Thank you, -Robin Atkinson
Reported by GetHuman4323059 on Monday, February 3, 2020 5:31 PM
At the Wood area store, I encountered 4 men, but only the 4th man at the counter with a sling on his arm assisted me. The first two men were engrossed in personal conversation and the 3rd man turned his back on me while on a cell phone call. The interaction left me feeling rushed and unhelped. Subsequently, I sought assistance at Lowe's and was promptly helped. This incident occurred at [redacted] East 42nd Street in Indianapolis.
Reported by GetHuman-momentsm on Tuesday, February 4, 2020 2:28 PM
I would like to request a new Menards Big Card and discuss my current interest rate. I recently discovered that my interest rate is very high after having the card for multiple years. This high rate has deterred me from shopping at your stores lately, especially after I had a large home project where I couldn't pay off the balance immediately. As a result, I am now facing exorbitant interest charges each billing cycle. I need a replacement card as mine is broken in half, and I would appreciate speaking to someone about my APR and credit limit. Please reach out to me at your earliest convenience. Thank you.
Reported by GetHuman-evansmj on Thursday, February 6, 2020 11:06 PM
Yesterday, I received my 4th quarter [redacted] check for purchases made, approximately $24. Sadly, in a mix-up, the check was thrown out with papers and burned this morning. Is it feasible for Menards to reissue the check's amount lost? I hope there's a solution to this. Thank you for your assistance. - Lois Bruce
Reported by GetHuman-lbrucefa on Friday, February 7, 2020 4:56 AM
I have experienced unpleasant encounters with the staff at Menards in Three Rivers, MI, on numerous occasions. As a loyal customer who spends a significant amount annually due to my Construction Company, the consistent poor attitudes from the staff have become unacceptable. Despite addressing my concerns to a sympathetic employee at the customer service desk, she confirmed that her last day was due to the behavior of the staff at the other desk. It is evident that this is not an isolated issue as feedback from employees in other departments echoes similar experiences. I strongly urge Menards to address this ongoing problem promptly. Please ensure that my email is not shared with the staff in question. My interactions with the Contractors Desk have been positive, and I am concerned about the retention of employees given the current circumstances.
Reported by GetHuman4339478 on Friday, February 7, 2020 10:17 PM
Hello, I am interested in purchasing 8 gallons of Cabot [redacted] Clear Redwood Oil-Based Stain. I have a couple of inquiries before placing my order: 1) Can you confirm that the stain you will send is oil-based? I prefer this type for its durability over water-based options. 2) Could you provide an estimate for the shipping time and cost to Los Angeles, CA? 3) What would be the total cost of the order before any rebates? I would appreciate a prompt response so I can proceed with the purchase. Thank you.
Reported by GetHuman-scottsfo on Monday, March 2, 2020 9:00 PM
I placed an order for padding and carpet for our family room on 03/02/[redacted]. Initially, I received emails only about the padding and not the carpet. After contacting the store, I found out that the carpet had arrived on 03/09/[redacted] without any notification. This lack of communication has caused a major inconvenience as we had planned the installation before a family event. Our order number is GLNH[redacted]4. I urge Menards to address this issue promptly, compensate us, and ensure better customer service in the future. We are disappointed with the service received and may consider taking our business elsewhere if this matter is not resolved satisfactorily. Kevin & Kathy Mulcahy
Reported by GetHuman4482904 on Tuesday, March 17, 2020 9:37 PM
Dear Mr. John Menard Jr., I am concerned about the potential risk your employees and communities are facing due to the ongoing Coronavirus outbreak. The store in Zimmerman was unusually crowded over the weekend and yesterday, resembling a Black Friday sale with cart shortages. I suggest you consider limiting the number of customers in the store or switching to pick-up orders only. Other retailers are taking measures to protect their employees and customers by closing stores or adjusting business hours. It would be beneficial if your company could provide essential supplies like gloves, masks, and sanitizers to employees free of charge. Your actions could either help prevent a total lockdown or contribute to increased infections. Please prioritize the well-being of everyone involved and take necessary precautions. Thank you, A concerned healthcare worker
Reported by GetHuman4513883 on Monday, March 23, 2020 7:40 PM
Hello, I am looking to reach out to John Menard, Jr. or a member of his team to discuss the impact of COVID-19 on our remodeling business. With 2 showrooms in Wisconsin - Brookfield and Madison - and a countertop shop, we are keen on sharing our business model with John. We have been involved in the remodeling industry in Wisconsin for 40 years and have been recognized as one of the Top [redacted] Remodelers in the country by Qualified Remodeler Magazine. Given the challenges posed by the pandemic, we are interested in exploring avenues where John could offer assistance. I recall John's charitable work with a school in Milwaukee, which left a lasting impression on me. My daughter worked there as a teacher at the time. Could you please assist me in making a connection with John promptly? Sincerely, Laree Allen Gary and Laree Allen, Owners Allen Kitchen & Bath Madison and Brookfield, WI Laree - Showroom [redacted] Cell [redacted] Gary - Showroom [redacted] Cell [redacted]
Reported by GetHuman4538330 on Friday, March 27, 2020 6:20 PM
On February 21, [redacted], I bought 8 interior door knobs at the Fargo, ND store under Order #[redacted]. Despite being told they would arrive within a week, I still haven't received them after multiple visits to the store. An employee mentioned the items are available in the Bismarck and Jamestown, ND stores but insist on charging shipping fees. I disagree with being asked to pay the shipping costs since I made the purchase in Fargo. I've already installed other locks I bought from the same store. If I don't receive the door knobs by Friday, I plan to return them, although I no longer have the original packaging. I expressed my concerns to the store manager, Patrick, but didn't find the assistance satisfactory. Despite assurances last Thursday, I haven't been contacted except during my visits to the store. I feel let down by the poor customer service.
Reported by GetHuman4558132 on Tuesday, March 31, 2020 2:34 PM
Today, April 9, [redacted], I visited Menards in Jeffersonville, IN at around 12:30pm to purchase chandeliers for my dining room and kitchen. I had checked online first to confirm the items were in stock. Upon arriving, an employee initially said they didn't have the items. Later, I found the dining chandelier I wanted upstairs in the sale section marked down to $89.99 due to being a returned item with damaged packaging. At the register, the employee removed the $89.99 sticker, replaced it with $[redacted].99, and insisted on the higher price. When I requested to speak to a manager, Assistant Store Manager Josh was called over. Disappointedly, he refused to honor the original sticker price and stated his right to change prices without explanation. Despite previous purchases from the store, this encounter has deterred me from future purchases.
Reported by GetHuman-westkyle on Thursday, April 9, 2020 5:41 PM
This incident occurred on Tuesday, 04/14/20 at 1:30 pm at store #[redacted] in Mishawaka, Indiana. I was there shopping with a friend who shoplifted without my knowledge. After I paid for my item, I was taken to a room. Despite having a receipt, I was treated rudely by a man who threatened to accuse me of shoplifting. He was disrespectful and threatened me with charges. I was even told I couldn't enter Menards again. I had no part in the shoplifting, had my receipt, and should not have been involved. The man's behavior was unacceptable, and I want this situation addressed. I am considering legal action if this is not resolved promptly. It has been bothering me since Tuesday, and I feel unjustly targeted.
Reported by GetHuman4670552 on Saturday, April 18, 2020 9:29 AM

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