I was at Menards in Springfield Illinois. I was in the store for almost * hours with...

GetHuman-kcalcar's Store Feedback issue with Menard Inc. from October 2019

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The issue in GetHuman-kcalcar's own words
I was at Menards in Springfield Illinois. I was in the store for almost * hours with * toddlers. I picked out trim for my whole house (** pieces in store and was going to order another ** and prepay), had stain, paint brushes, * bags of seven, and more. I spend more money at menards than any other store. I'm fighting with my kids who are getting antsy from being there for so long. We get to the check out counter to see a little sign saying not accepting menards cards at this time. I look at the cash register guy and say your not accepting menards cards. He laughs and says no. I live ** minutes away from the store. I had to borrow someones truck to get there and did not have my debit card with me. So it was all a waste of time. Now I still do not have trim. I asked the lady at customer service if I could leave my cart there and come back in a couple hours. She acted like it was a hassle to do so and makes a comment under her breath saying "it was their fault capital one got hacked." She was very rude and the guy at the checkout was just laughing. Now I have to borrow someone else's truck and go through the hassle of picking out trim again! I feel like maybe someone should have been at the door telling people that the cards were not working, instead of a little sign when you get to the checkout counter. Menards lost out on over $*** lastnight and I will start going somewhere else due to the customer service I experienced.

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Menard Inc.

Store Feedback issue
Reported by GetHuman-kcalcar
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2340 others
0 customers following this

Timeline

GetHuman-kcalcar started working on this issue
Oct 28th, 2019 2:19pm
GetHuman-kcalcar indicated the issue is not fixed yet.
Oct 28th, 2019 8:49pm
GetHuman-kcalcar indicated the issue is not fixed yet.
Oct 29th, 2019 12:46pm