Called in online order for Purina One Puppy dog food to save time, since I had a time c...
GetHuman3839415's customer service issue with Menard Inc. from October 2019
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The issue in GetHuman3839415's own words
Called in online order for Purina One Puppy dog food to save time, since I had a time constraint. Got charged a fee for ordering online. Went to store, no special place just for online pickup. Needed to see ID to pick up my order. Four customers in front of me. Took ** minutes to get to counter to get waited on, took another ** minutes for store employee to bring item to front of store (could have walked to back of store in less than * minutes). Ordered Behr stain from Home Depot, got discount for ordering online. Got to store, handed clerk my email receipt, went to locker and she handed me my purchase with a thank you note from store manager with candy attached to postcard. No ID need, order * all that was necessary. Took * minutes at tops. Menards rating minus ** Home Depot ** plus. You need to improve this service, otherwise what's the sense in ordering from Menards. I was not a happy customer to say the least.
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