I have been trying to get a second stair rail that did not come in on my original order...

GetHuman3798053's customer service issue with Menard Inc. from October 2019

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The issue in GetHuman3798053's own words
I have been trying to get a second stair rail that did not come in on my original order * SAND******** which was for qty. * of ***-**** CLNL STAIR WHITE. All of your stores stock ** of these in the BRONZEcolor and NO white or black. So this makes the most common colors a special order and it takes better than * weeks to get them and I had to pay $***.** to have *- rail kits and *- post kits originally ordered and the post came in as the wrong size and the rails I have only received * so far. So I have to pay all of the money up front and * weeks later I have not yet received my merchandise and no one at the Sandusky store appears to care. When they re-ordered the rail on **-**-** they were going to expedite the order and have it delivered to me for all of my troubles, now no one seems to care. The company that makes these rails appears to be in Illinois which is * states to the west of Ohio it’s not China, so can anyone tell me why this should take this long?**Tim Baker

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Menard Inc.

Customer service issue
Reported by GetHuman3798053
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2292 others
0 customers following this

Timeline

GetHuman3798053 started working on this issue
Oct 20th, 2019 1:40pm

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