I went into the ** mile ,Shelby Township Menards and was greatly dissapointed.**. I pla...

GetHuman-issabout's customer service issue with Menard Inc. from October 2019

Help with my Menard Inc. issue
The issue in GetHuman-issabout's own words
Receive proper assistance ... I went into the ** mile ,Shelby Township Menards and was greatly dissapointed.**. I placed an online order and never received a confirmation that the order was processed,or at the store.**. When I waited * week for any correspondence from the online site nor the store, I went to the store and wanted to use an amigo but NONE of the * amigos were charged or plugged in.**. I approached the front courtesy desk and explained that I was there for an online pickup order and the young lady (******** @*:**p.m.) rudely instructed me to go to the *back, I explained about the amigo situation to her and she had a blank stare. She did not offer that I could drive around to the back for pickup instead of me having to walk back there and then all the way up front.*What a disappointment! Where's the customer service?*I think you, Menards, need staff training. *Let me know I can assist.
Menards will lose customers to another store.
An apology, gift card.
* years, expected courteous and helpful customer service.
How GetHuman-issabout fixed the problem
Suggest that the company, Menards have customer training for employees
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Menard Inc.

Customer service
Customer service issue
Reported by GetHuman-issabout
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman-issabout shared how to fix
Seen by 36 customers so far
Similar issue to 2284 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-issabout started working on this issue
Oct 17th, 2019 11:11pm
GetHuman-issabout indicated the issue is not fixed yet.
Oct 21st, 2019 6:22am
GetHuman-issabout confirmed the issue is fixed. Hooray!
Oct 21st, 2019 6:23am