Menard Inc. Customer Service Issues

I had a frustrating experience at the Bloomfield Hills store when trying to exchange or fill a propane tank. Initially, I saw a sign for propane exchanges and assumed it would be quick during my lunch break. However, I was told they only fill tanks at the customer service counter. After finding out the filling station was not working, the manager attempted to help but the issue persisted, causing delays. Eventually, I had to leave without a filled tank. Subsequently, I went to Lowes and completed the exchange swiftly in just 3 minutes. Although I usually enjoy shopping at Menards, this particular visit was unsatisfactory.

On September 16, [redacted], my spouse and I visited Menards on Brookpark in Cleveland, Ohio to collect our lumber order. Despite the lumber being ready for days, we were not contacted. We were troubled that no one reached out considering we had already paid. The staff loaded the lumber, which seemed excessive to my spouse, but they assured us it was correct. I left numerous messages without a response until finally speaking to Chris, the assistant manager. He was rude and unhelpful. Ultimately, we returned the extra lumber ourselves for a written acknowledgment to avoid liability. Chris disagreed, which led to a disagreement. After returning the lumber, Jeffrey S. from the building department provided the written acknowledgment. The lack of gratitude from Chris was disappointing. It's unfortunate that a customer returning costly items would be treated this way. There was also an issue with a delivery driver due to a non-canceled order. The items returned were SKU [redacted] (96 pieces) and SKU [redacted] (48 pieces). Thank you for your attention. - Debra S.

I had a disappointing experience with a customer service representative named Renee at the Meijer Drive location in Fort Wayne, IN. During my recent visits, I encountered sarcastic and unhelpful behavior from her, which made my interactions frustrating. On one occasion, I tried to return a carpet pad without the receipt, and her attitude was unaccommodating and unfriendly. More recently, while shopping with my elderly mother for gutter extenders, Renee's lack of assistance and sarcastic responses further aggravated me. Her demeanor and lack of customer service skills were evident, leading me to believe this may be a recurring issue with her interactions. I recommend that the management team addresses her approach to customer interactions, as it was not satisfactory during my visits.

On September 26, [redacted], my husband made a purchase at the Bradley Illinois store. Approximately a mile away, he discovered that he was charged for an item he didn't buy, costing $[redacted].00. Upon returning to the store, he was informed that due to paying by check, he would have to wait six business days for a refund. Today, when I revisited, I was informed that he could have canceled the transaction, voided the check, and rewritten a new check for the correct amount. This option was not communicated to us yesterday. As we live on a fixed income, the delay in receiving our refund until Monday, October 7, [redacted], is causing financial strain as it would result in overdue bills due to Menards' errors. Despite their apologies, I am dissatisfied with this situation. I am a loyal customer and have never had issues with checks at Menards before. I am seeking a cash refund rather than store credit. I am unsure of what steps to take next.

On September 25th, we purchased a 16 by 25 ft. tarp to cover our pontoon boat. During the installation, the last grommet ripped away from the rest of the tarp, despite being brand new. It was challenging to remove and replace due to the weather turning bad. My request is to receive a replacement for next year as I am worried it may tear further during the winter. We paid $37.96 for the tarp with item #[redacted], which amounts to $29.99 with tax.

I visited Menards in Cheyenne, Wyoming today with my two small dogs to take advantage of the 11% rebate on Carpet. While browsing the carpets, I spoke with a lady who I believe was the area manager named Vicky, with distinctive curly or wavy brown hair and glasses. During this time, I encountered an acquaintance named Kevin. The lady then approached Kevin and spoke poorly about me and my dogs, stating that pets are not allowed in the store. She continued speaking negatively for about 5 minutes to Kevin, even though he had minimal interaction with me. I found this behavior unprofessional and inappropriate, as she could have spoken directly to me about any concerns. It seemed she abused her power as a manager. I hope that this feedback reaches someone who can address the situation. Thank you for your attention.

I placed a special order for Fypon columns through Menards, but the first shipment was severely warped. After returning them, I requested an expedited shipping for the replacement due to project deadlines. However, the order took nearly three weeks to arrive. Upon picking up the new columns, I noticed holes in the boxes and one was significantly damaged, appearing as if it had been hit by a forklift multiple times. I requested Menards to take them back, but they are only offering store credit. I am seeking a refund despite their policy.

I recently received a Wen gas generator with a two-year motor warranty from my son-in-law last year. Unfortunately, I am facing an issue as he did not provide me with the receipt due to moving. The generator, with only 78 hours of use, suddenly experienced a breakdown despite regular maintenance. As a retired maintenance man on disability income, I cannot afford the $[redacted] motor replacement. The customer service representative at Wen Products was unhelpful and directed me to contact retailers for assistance, which I am unable to do due to my inability to drive to distant stores. This treatment from the company has left me frustrated and stuck with a broken generator. I wish there was a more understanding and practical solution to this problem.

I bought kitchen items on 8/30 and 8/31 for a total of $1,[redacted].53 as I am renovating my kitchen. Due to my disabilities, I have Rheumatoid Arthritis and Ankylosing Spondylitis, I couldn't shop for everything in one day. I am requesting an extension of the interest-free period from 6 months to 48 months. If I had been able to shop for everything on 8/30, I would have qualified for the longer interest-free period. Thank you. Karen W.

I would like to inquire about my recent order from Menards. I have been a Menards card holder in Massillon, OH since they opened and I usually purchase items to be delivered to my home. However, on my most recent order, which included 4 boxes of cereal, 3 tubes of caulking, and a 50-pound bag of dog food totaling approximately $46.48, I was charged $22.85 for shipping and handling. This seems significantly higher than previous delivery charges I have incurred. The total amount charged to my Chase Visa debit card was $83.52, including what I believe to be a $9.80 processing fee. As a disabled individual, home delivery is crucial for me, but I cannot afford such high shipping costs with each order. I have also encountered technical difficulties when trying to order online due to overlapping lines of information. I always select standard shipping. I appreciate your assistance in looking into this matter. Thank you. Linda S Conery

I have noticed a worker named Haley Hollis at the Freeport Illinois Menards who holds the position of front end manager. Haley has displayed repeated instances of extreme rudeness towards her coworkers and customers. My two friends, a past colleague, and my son who work at Menards have all been subjected to disrespectful treatment from her. Even during my own recent return, I had a disagreement with her that ended in a very unpleasant interaction. This behavior is unacceptable, and I have witnessed her mistreatment of gate attendants as well. Ultimately, I will choose to shop at Home Depot or Lowes, despite the extra 15-minute drive, rather than facing Haley's disrespectful attitude again at Menards.

I am experiencing difficulty accessing your website. I have used it several times in the past without issue. When attempting to access the site, an error message appears stating: "Can't connect securely to this page. This may be due to outdated or insecure TLS security settings. If this problem persists, please reach out to the website's owner." I have an account with you and have created lists for upcoming orders. I have verified that my TLS settings include TLS 1.0, TLS 1.1, and TLS 1.2. Any assistance you can provide would be appreciated. Thank you, Paul R.

I had a disappointing experience at the Carmel at Greyhound Pass store. I received a flyer in the mail advertising two sale items: Nature Valley granola bars for $8.99 and Progresso Vegetable Classic soup at 10 for $10. When I went to the store to purchase these items, the granola bars had the sale price, but the 12 cans of soup rang up at full price. Despite selecting only the Vegetable Classic variety, I was told the soup was not on sale until Sunday. The manager showed me a small date range on the 32-page flyer, but I pointed out that it was currently within that period. They refused to give me the sale price, suggesting I buy now and return on Sunday for a refund. I feel frustrated by this ambiguous situation and believe customer satisfaction should prevail in such cases.

We purchased a 14-inch rigid tubular skylight from Menards in Flint, MI. After reading the instructions thoroughly, we encountered three major issues. Firstly, the screws in the black roof unit were too soft and three of them stripped, necessitating replacements. Secondly, inserting the skylight tube from the top into the roof piece was impossible due to the ribbing being wider than the opening, causing the sections to fall apart. We taped them together and inserted the tube from below after adjusting the top metal lip. The insertion process needs to be rethought to avoid this frustrating assembly process that took hours to complete. Sincerely, A.C. [redacted]@yahoo.com Thank you for your attention.

I'm reaching out as I recently made my third order within two weeks for a 4x4 treated lumber piece that is 20 feet long. Unfortunately, the first two orders I received had severely warped lumber pieces that were unusable. I urgently need assistance to ensure that this upcoming order contains a straight piece of lumber. If this order also arrives warped, I will have to stop ordering from Menards. The latest order that will be shipped from Eau Clair soon is under BLOM[redacted]3. The previous orders with the same item are BLOM[redacted]0 and BLOM[redacted]2.

I ordered a metal roofing panel specifying a specific grade, but it arrived in a bright red color and damaged. Despite having paid $[redacted] for shipping, the company insists I am stuck with the incorrect color. Moreover, when they attempted to resend the pieces, they were still wrong. Now, I am requesting a refund, but they claim I must pay a 25% restocking fee out of what they owe me for the metal. This situation is frustrating and upsetting as I not only received the wrong items but am facing additional charges.

I have an issue with a roofing order from Menards. I ordered $[redacted],[redacted] worth of roofing, specifying the color as regular red, but received bright red instead. The items were damaged upon arrival. After waiting two months, the replacement pieces were also damaged and not the correct ones. Now, I am trying to return the items and get a refund, but they are insisting on charging me 25% restocking fee. I did not request any special cuts as they claim. I just want my money back without losing $[redacted]. This experience has left me extremely upset, and I will not shop at Menards again. I am considering reaching out to the media about this situation.

Dear Mr. Menard, I am disappointed with an issue regarding deck capping materials. I paid $[redacted] in August, but the product has not been delivered. It was not ordered initially, now it's on backorder for 3 more weeks. My family faces eviction if we don't comply with the landlord's requests. Despite asking for extensions, no progress has been made. The prepayment prevents me from buying elsewhere. The lack of communication about the delay, even on the day of the expected delivery, has left me frustrated. Additionally, the tile I wanted was unavailable despite assurances, causing further inconvenience. If this matter is not resolved promptly, I may need to shop elsewhere, possibly at Home Depot.

I attended the Local Pro Connection event at the Rhinelander Menards store that was advertised. Local contractors were supposed to be available on Tuesdays, Wednesdays, and Thursdays from 5:00 to 7:00pm. Unfortunately, when I arrived at 6:00pm, none of the contractors had shown up. Although the Menards employees were helpful, I was really looking forward to speaking with a contractor. It was frustrating to have rushed home from work, skipped dinner, and waited for assistance only to be let down. I had hoped to discuss our bathroom and kitchen remodeling project directly with contractors. To make matters worse, on the way home, we hit a deer, which added to our disappointment. While I understand that Menards cannot force contractors to attend, it would be beneficial to have solid confirmations before advertising such events to the public. I left the store extremely disappointed with the experience.

I reached out to the store in advance to confirm the item's availability. Unfortunately, after traveling [redacted] miles, I experienced delays and confusion upon arrival. Despite waiting for over an hour with no success in locating the item, the only response from the customer service counter was an apology. This occurred at the store on 135th in Olathe, Kansas. I wonder about the procedures for updating computer listings without actual stock and the organization of the yard's storage before items are stocked. The lack of coordination suggests a need for improvement in their operations. A staff member, who was unloading the delivery, couldn't locate the merchandise, adding to the frustration. Communication on Facebook led to an offer to speak with the manager, but the real concern is whether future purchases at Menards are worthwhile after this experience. - S. Keeler