Upon returning a defective item to Menards and not having received any rebate check”yet...

GetHuman-woodtb's customer service issue with Menard Inc. from August 2019

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The issue in GetHuman-woodtb's own words
Upon returning a defective item to Menards and not having received any rebate check”yet” . *I was hoping to get all of my monies spent on the item returned to me.*Without asking .. I was refunded monies minus the rebate check.*Upon asking * associates along the way up the ranks to an associate* Manager(?) named Rory , *He told me because I did not purchase the item at “his store” he was not going to “eat the rebate” for his company’s other location.*He implied that the other store could have returned the full amount and *That I should have returned it there.*When I asked if there was anybody else I could have consulted with - I was told there was a guest services number , gave me the number to call -I asked him why he just told me that he could have “eaten “ the rebate amount— but made me feel discriminated against because I don’t live in the “area” - **(I have not gotten such said check.. *not to mention I will lose the $*.** on the tax differential.)

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Menard Inc.

Customer service issue
Reported by GetHuman-woodtb
Aug 23rd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1945 others
0 customers following this

Timeline

GetHuman-woodtb started working on this issue
Aug 23rd, 2019 9:41pm

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