I was at your new Brooklyn store in Ohio on *******. Your store is nice but when i went...

GetHuman2957221's Complaint issue with Menard Inc. from May 2019

Help with my Menard Inc. issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2957221's own words
I was at your new Brooklyn store in Ohio on *******. Your store is nice but when i went to check out it was just horrible and degrating. I applied for a Menards card and haven't recieved it yet. I was told all i had to do was present my id and ss *, I did that but declined several times. The lady who rung is out was very nice. I asked to speak to a supervisor. This is where it got ugly. He was rude from the beginning. They suspended the trans action when he rung it in he couldn't find it. He called someone else over and she had to do it. Well after me being on the phone with YOUR Capital One credit card they told me it was on your computer,all info matched. David the supervisor was very nasty and told me to go talk to Sara. At this time she was told to call security on my daughter who was aggrivated with this whole situation. *st of all she purchased things and were in my cart which were paid for. David asked her to remove all items. She told him no cause we were gona purchase them. He removed without any remorse. He said to the *st cashier did that lady pay for the other stuff in cart . My daughter did yell. I didnt steal the stuff and put them in a return cart,slammed them in it. I finally got off the phone with Capital One who said it will work. David had to take care of us,who know why. Guess what it didnt go through again. I decided to just leave cause I was so embarrassed. I have a **** credit limit. That manager David, should NOT be in that position if he cant handle a situation like that. And to accuse someone of stealing when all he had to do is look at the transaction he suspened * times. I know your a big corporation and were just the little people but how we were treated was unexceptible. I did go purchase my ***$ purchase at another store. I need someone to contact me ASAP on this matter. Cheryl Danko ***-***-****

GetHuman2957221 did not yet indicate what Menard Inc. should do to make this right.

How GetHuman2957221 fixed the problem
I contract the store where it happened at Julain was not in i talked to Chris.He said he was sorry what happened and he would take to David and I should come back to the store and he would help me. I said i made another purchase at another store. I told him i was embarrass and with the whole situation and the way he talked to my daughter about the water situation in front of other customers was way out of control ,I am very strongly about not returning to your store .
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Menard Inc.

Complaint issue
Reported by GetHuman2957221
May 21st, 2019 - 2 years ago
Not resolved
GetHuman2957221 shared how to fix
Seen by 37 customers so far
Similar issue to 1318 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)

Timeline

GetHuman2957221 started working on this issue
May 21st, 2019 12:46am
GetHuman2957221 confirmed the issue is fixed. Hooray!
May 23rd, 2019 10:42am
GetHuman2957221 confirmed the issue is fixed. Hooray!
May 23rd, 2019 10:42am
GetHuman2957221 indicated the issue is not fixed yet.
May 23rd, 2019 10:42am
GetHuman2957221 indicated the issue is not fixed yet.
May 23rd, 2019 10:42am
GetHuman2957221 confirmed the issue is fixed. Hooray!
May 23rd, 2019 10:44am
GetHuman2957221 indicated the issue is not fixed yet.
May 23rd, 2019 1:31pm
GetHuman2957221 indicated the issue is not fixed yet.
May 23rd, 2019 1:31pm
GetHuman2957221 indicated the issue is not fixed yet.
May 24th, 2019 10:48am
GetHuman2957221 indicated the issue is not fixed yet.
May 24th, 2019 10:49am
GetHuman2957221 indicated the issue is not fixed yet.
May 24th, 2019 10:49am
GetHuman2957221 indicated the issue is not fixed yet.
May 30th, 2019 11:11am