Today ****** we went to our local Menards as we do every weekend. I was looking at purc...
GetHuman2427444's customer service issue with Menard Inc. from March 2019
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The issue in GetHuman2427444's own words
Today ****** we went to our local Menards as we do every weekend. I was looking at purchasing a * piece bistro set that had a $** sale ticket. I asked a gentleman that was passing by if he was able to grab one for me to purchase and he was very polite and did so as well as grabbed the * piece set that I also requested. When we checked out the cashier gave a much higher total than I calculated with both sale prices. I asked what the price was on each item. The * piece was as the sale price listed, however, the * piece bistro that was listed for $** was not ringing up that price. My husband ran back and grab the sale display to show the cashier and the woman that came over to help. The woman that came to help stated that the SKU numbers were wrong and they did not have the item in stock of what we were trying to purchase. The items were exactly the same, including color. We asked them to honor the sale price that they were displaying and the manager that came over said he could not help us at all. I said I didn’t want the bistro unless he could give us the price that was listed on the display. My husband took pictures of the display and another worker asked what was wrong. I explained the situation and she stated she could only go as low as $**. That was not a satisfying answer as the display was only $**. I am completely appalled at this point. My husband and I spend a lot of money at Menards and have been faithful customers for years. The manager was rude and unhelpful and the woman that offered the $** price was condescending. The gentleman that grabbed the items I asked for was very polite and so was the cashier. That was shadowed by the rudeness of the other three. False advertising is illegal. I kept asking why it was on display if it wasn’t on sale and their only answer was because it was in the display itself. I am not happy with that answer nor am I happy with my visit. It’s a shame Lowe’s or Home Depot isn’t closer, however I’m starting to believe the drive may just be worth it. I have pictures of the items and can send them on request.
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