Today march *st, i went to chillicothe menards around noon to find a work station desk...

GetHuman-nbmack's customer service issue with Menard Inc. from March 2019

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Today march *st, i went to chillicothe menards around noon to find a work station desk and a few other items. I grabbed a cart upon walking in, then placed two android chargers and a roll of tape (duct tape like size), in my cart then went into the tile isle and grabbed one **x** tile and placed it in my cart as well. I looked around for about **-**min looking for a desk of some sort but kept feeling like i was being followed everywhere i went and started to get scared due to recent events around chillicothe of kidnapping, so i decided to just leave the items in my cart and just leave. I left the cart WITH THE ITEMS in the dog bone isle, put my coat on, grabbed my purse and walked outside. After getting to my car, a bald man with a hoodie, jeans and glasses came around from my car and started saying that i have an android cord and it wasnt in my cart so i have it. Scared and not knowing what to think, i explained to the man I didnt know what he was talking about and that i didnt have any kind of any cord on me what so ever. At this point another man, with jeans, a light jacket and a taboggin on, comes up to my face and says "your really gonna lie i know you have it and its not in your cart and i can make your life a living **** if you wanna lie and ill just call the cops". I replied to him with "go ahead and call the cops cause I havent done anything wrong, the * phone cords, tape, and the tile is still in the cart where i left it but id be glad to show you everything in my purse". The man with the taboggin then cuts me off saying "im always ***% spot on when i come up to someone and your just a liar and a thief and have you ever heard of a citizen obligation arrest" and i said "no what the **** are you talking about" and he says "its where your gonna pay me at menards $*** for a $* phone cord". At this time i ask him for his name, id badge, or something to verify hes who hes saying he is because ive never been so scared and degrated in my life as I was at that point and this man responds with "thats not gonna happen your just making excuses for a phone cord". As i walked back inside completely scared to death, i told the * men that i can take them right to the cart with the items in it that they are absolutely wrong and degrading me like im a harden criminal, the man says "sure take me to where your stuff isnt at". I take them both right to the cart where ALL items are still at, the man with the taboggin then accounts for everything he says ive stolen (which I absolutely did not) and says "well i guess its still in the cart and you didnt lie this time". I start to have a panic attack as they walk me to my car and the * men say "ok sorry then" and walk away. By this time im shaking so bad from a panic attack that i cant breathe after not only being embarassed, degraded, shocked, scared, and absolutely upset all the way around. Never in my entire life have i EVER been so degraded and scared in my life! After this event i will NEVER EVER shop Menards AGAIN and will be sharing this event with everyone I possibly can! Its one thing for these men to do their job but what they did today, was absolutely degrading and terrible!!! If this is the kind of people Menards hires to work for them, to treat others like **** and accuse people who clearly did nothing at all wrong, i want no part of it. I should be re-embursed for my time wasted ATLEAST! **Nicole Umphries*********

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Menard Inc.

Customer service issue
Reported by GetHuman-nbmack
Mar 1st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 683 others
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GetHuman-nbmack started working on this issue
Mar 1st, 2019 7:38pm