On ******* @ **:** I came into Menards with the intention of renting a floor buffer...

GetHuman-mateltoi's customer service issue with Menard Inc. from February 2019

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On ******* @ **:** I came into Menards with the intention of renting a floor buffer. I asked the asst. Manager Carmelia G for information on working the machine. She said" I don't know nothing bout that, I don't even know how to turn it on" she went on to say she has to get help. Two people came witout any knowledge. I asked for a manager Diekuera B. She was just as ignorant, unprofessional as the asst. She repeated that she didn't know how to work it there was no one in the STORE that knew how operate the machine. Menards offers a rental service but doesn't have anyone in the store that has any knowledge of the working of any machinery. This is totally unacceptable. She asked two other people for help with no success. She called a Charlie to help but he never came up front. Now all this time I'm wainting. She became irritated when I asked who was available by saying" I told you, I was sending someone up here. Very rude. Bottom line I left the store @ *:** with out the rentIing any of the equipment because they didn't know how to turn it on. I informed her I needed directions on how the machine flows, I told her she would have to plug it up she said" I don't want to plug it up it might mess up my floor". I'm leaving without any service and frustrated. I Had to ask the asst. Manager * times for the corporate number. She informed me she was busy.

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Menard Inc.

Customer service issue
Reported by GetHuman-mateltoi
Feb 22nd, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 656 others
0 customers following this

Timeline

GetHuman-mateltoi started working on this issue
Feb 22nd, 2019 4:54am

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