My name is AJ Bradshaw and I own Always Right Roofing and More. Ill start out with sayi...
GetHuman2225448's customer service issue with Menard Inc. from February 2019
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The issue in GetHuman2225448's own words
My name is AJ Bradshaw and I own Always Right Roofing and More. Ill start out with saying I spent alot of money in your store. I've spent over *k n there this week along. So here it goes I went in last Friday and bought $****. Worth of material for a job to be delivered less then *miles I was charged $** for it which after dropping that amount I'd think it be no charge considering I took over half the load my self. The next day I get to the job n I have the wrong materials. I call around *pm and the manger was at lunch and was gonna call me back. Finally at *** pm yes thats right ***pm he calls n says ya I'll have a guy send it out tomorrow around *pm. So after a work day is over n me n my guys what wait all day. Here's the kicker I ordered fence post n get *x*x* boards how can u miss that. Ok so be it I go back the next day myself to pick it up I was there at Menards for * hours. So now I have my time plus * labors time I have to pay not only *hours the day before but now im * hours lost. When I finally do get my stuff I thought it sounded alil over priced I look at the receipt n they charge me an extra ***$. So now I gotta go back in there and wait and wait some more. So I got credited with attitude (which I don't understand people that do that). So that is what it is here's my complaint and I am getting a lawyer over this. So today I go back in to buy some Staples I got my laborer with me n we are looking at then a lady asked if we needed help so I told her what I was looking for and she was rude and acted like I was a burden. So again whatever I go and check out pay for the Staples I get * steps past the cheek out when * guys approach me n my laborer. Guy with a badge hanging off his neck says what merchandise of mine did u take. We both were floored. There's probably ** to ** customers n employees n this guy is n our faces no quiet either . So now the we got all these people looking my laborer says I didn't take anything I'll empty my pockets . The security guy say just go and get out of here. So now all these people think we stole something. If he's gonna come accuse us of stealing he better have **** good reason but why didn't he say ok or check us. What if we had stole he was gonna just let us go? My company name is on my truck so as I walk to it all the customer watching I'm sure are going to repeat this and who knows how bad it could affect my business. I've never stolen or been so embarrassed in public . So we leave n I call the say manger to talk to him. He blew it off and says well I'll look into it. Never asked my name of my number so what's he gonna do besides blow it off. So I talked to another manger this evening she said the same manger to talked to earlier that day would call me and she apologized. An apology isn't gonna work. This will be going to court. Not only was I embarrassed and harassed but the effect it will have on my company could be deviating. Who wants to hire a shady contractor to work for them. A great friend of mine is a lawyer we have already spoken. I My rights we're violated and my business has been out in jeopardy. I will not do business with Menards ever again and don't waste your time or mine by calling with a simple apologize. It's way past that. It's cost me way over ***$ in wages and lost time plus makes me look bad to my customers. **Thank you for your time.
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