Poor customer service at grand forks, ND location. I live ** miles from store and call...

GetHuman2040630's customer service issue with Menard Inc. from January 2019

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The issue in GetHuman2040630's own words
Poor customer service at grand forks, ND location. I live ** miles from store and called to get a price on ***" thick *** plywood. I was told the price was $** which is great. What isnt great however is that do to the distance I am driving and the vehicle I need the sheet cut in half. The store refuses to cut it in half to *** but offers to sell me *x* sheets for $** each. That's double the price just to have it in two halves. I then called lowes your competitor across the street and they will sell me the *x* sheet for $** which is only $** more then your store sells it for but will Cut it in half for me at no extra charge. Then I called back to menards grand forks and spoke with the store manager and told him the same thing and his response was it was company policy. Then I told him it was poor customer service and I would never shop at a menards again and he responded , "ok" as if it didnt matter to him* This is poor customer service and if this is how you choose to allow people to be treated at your stores you will suffer the same fate as sears. I will be contacting the press, the better business bureau, and the attorney general's office and filling a consumer complaint. I also will never shop at a menards again due to the poor customer service and will be sure to let others know the quality of service from your stores.
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Menard Inc.

Customer service issue
Reported by GetHuman2040630
Jan 25th, 2019 - 3 mons ago
I have an issue with Menard Inc. too
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Jan 25th 10:13pm