Poor customer service at grand forks, ND location. I live ** miles from store and call...
GetHuman2040630's customer service issue with Menard Inc. from January 2019
Help with my Menard Inc. issue
Next: our robot will wait on hold for GetHuman2040630 to get a Menard Inc. rep on the line!
Always use the GetHuman Phone tocall Menard Inc.. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2040630's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2040630 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2040630's own words
Poor customer service at grand forks, ND location. I live ** miles from store and called to get a price on ***" thick *** plywood. I was told the price was $** which is great. What isnt great however is that do to the distance I am driving and the vehicle I need the sheet cut in half. The store refuses to cut it in half to *** but offers to sell me *x* sheets for $** each. That's double the price just to have it in two halves. I then called lowes your competitor across the street and they will sell me the *x* sheet for $** which is only $** more then your store sells it for but will Cut it in half for me at no extra charge. Then I called back to menards grand forks and spoke with the store manager and told him the same thing and his response was it was company policy. Then I told him it was poor customer service and I would never shop at a menards again and he responded , "ok" as if it didnt matter to him* This is poor customer service and if this is how you choose to allow people to be treated at your stores you will suffer the same fate as sears. I will be contacting the press, the better business bureau, and the attorney general's office and filling a consumer complaint. I also will never shop at a menards again due to the poor customer service and will be sure to let others know the quality of service from your stores.
GetHuman2040630 did not yet indicate what Menard Inc. should do to make this right.
I have an issue with Menard Inc. too
How GetHuman2040630 fixed the problem
We are waiting for GetHuman2040630 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.