Your bus drivers are great, but they need to reinforce the message that passengers must...

GetHuman-holysand's customer service issue with Megabus from July 2020

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The issue in GetHuman-holysand's own words
I am trying to ensure that I feel safe traveling on Megabus. I'd like Megabus driver to gently, politely remind passengers to observe health-safety practices, once at the beginning of the trip and again after a stop. If people are talking on phones are not wearing masks, something needs to be done. I know this is a challenge because it's hard to say how people will react, but simply repeatin... ... Your bus drivers are great, but they need to reinforce the message that passengers must wear masks inside, especially when moving around the bus. I have taken two long trips from Pittsburgh to New York and back to Pittsburgh and encountered this problem. On the first trip, one man not only didn't wear a mask whether seated or walking up the aisle to the restroom but talked for most of the trip on his cellphone--talking this much puts others at risks. Generally, bus drivers ask passengers not to talk on their cellphones, but there's always one person who ignores this, and I've never seen a bus driver enforce this courtesy to others, which is especially important now. Today on my way back from NYC, in the last twenty minutes of the trip a man who had been sitting upstairs came and sat across the aisle from me, his mask around his neck. I understand it's a burden for bus drivers to take on this responsibility, but I'm not sure my asking a fellow passenger to observe the mask rule would go over well. Can Megabus please try harder to enforce the "out of abundance of caution" policies outlined on its website? You have done a great job of limiting passengers, but a few of the passengers are not complying with what are now well-known safety practices: masks inside, especially in a small, enclosed space* social distancing* minimal talking. Thank you for attending to this.
More reminders from bus drivers about following safety protocols, per your website pledge.*Whenever I've asked bus drivers to fix a problem or say something, they have. Sometimes, though, it's hard or inconvenient to ask.
I've been using Megabus for over five years, *-* times a year.
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Customer service issue
Reported by GetHuman-holysand
Jul 16th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 821 others
0 customers following this


GetHuman-holysand started working on this issue
Jul 16th, 2020 1:50am

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