Good morning, **My name is Malcom Charles and my reservation number is **-****-******-M...

GetHuman3609613's customer service issue with Megabus from September 2019

Help with my Megabus issue
First: share to improve GetHuman3609613's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3609613 may need:
Name on booking, Booking number, and Email on the booking
The issue in GetHuman3609613's own words
Good morning, **My name is Malcom Charles and my reservation number is **-****-******-M**R-****-FOR-ORL. I scheduled a bus from Ft. lauderdale, Fl to Orlando, Fl this morning from **:** AM. I arrived to the Sheraton bus station at **:** to wait on the bus. No Megabus showed up at the given time of the schedule. The only other buses that pulled into the station were empire coach busses. I spoke to the bus driver of the all white empire coach bus and he told me that he was not my bus driver and drove off. Afterwards, I contacted customer service twice for assistance with the situation, and received no help at all. I was left stranded at the bus station until *:** in the morning before realizing that my bus was not showing up. I would like another trip placed for me given that I am still stuck in Fort Lauderdale. Thank you.

GetHuman3609613 did not yet indicate what Megabus should do to make this right.

How GetHuman3609613 fixed the problem

We are waiting for GetHuman3609613 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Megabus customer problems.
How Do I Change My Megabus Reservation?How do I get a refund from Megabus?
Do you have a customer issue as well?
We can help you get Megabus's attention and get better help faster. Tap below to get started.
Having Megabus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Megabus

Customer service issue
Reported by GetHuman3609613
Sep 18th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 5869 others
0 customers following this

Timeline

GetHuman3609613 started working on this issue
Sep 18th, 2019 2:34pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians