Good morning, **My name is Malcom Charles and my reservation number is **-****-******-M...
GetHuman3609613's customer service issue with Megabus from September 2019
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The issue in GetHuman3609613's own words
Good morning, **My name is Malcom Charles and my reservation number is **-****-******-M**R-****-FOR-ORL. I scheduled a bus from Ft. lauderdale, Fl to Orlando, Fl this morning from **:** AM. I arrived to the Sheraton bus station at **:** to wait on the bus. No Megabus showed up at the given time of the schedule. The only other buses that pulled into the station were empire coach busses. I spoke to the bus driver of the all white empire coach bus and he told me that he was not my bus driver and drove off. Afterwards, I contacted customer service twice for assistance with the situation, and received no help at all. I was left stranded at the bus station until *:** in the morning before realizing that my bus was not showing up. I would like another trip placed for me given that I am still stuck in Fort Lauderdale. Thank you.
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