I booked a ticket and missed the bus by * mins, the money was kept and not used to rebo...

GetHuman3058768's customer service issue with Megabus from June 2019

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The issue in GetHuman3058768's own words
I booked a ticket and missed the bus by * mins, the money was kept and not used to rebook another ticket for another day and time. So I rebooked another ticket and made a mistake and put the wrong departure location and date. Once I realized I was already on my way to the bus station and I called and tried to change my location and time because I wasn't going to make that bus * hrs away. So I called and spoke to several representatives and supervisors and they we're very unprofessional and unwilling to help. I am stuck in another state due to my mom passing but paid for two tickets and haven't made one trip. I asked for corporate number and was told they didn't have one there is no corporate and to email this email so this is what I'm doing also contact the lawyers or anyone that can help me in this situation I cannot grieve I am away from home with my kids and another state but paid for my trip so I feel like if I'm not asking for a refund I should at least be able to take my trip at least one of them to was paid for

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Megabus

Customer service issue
Reported by GetHuman3058768
Jun 9th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 5170 others
0 customers following this

Timeline

GetHuman3058768 started working on this issue
Jun 9th, 2019 5:40pm
GetHuman3058768 indicated the issue is not fixed yet.
Jun 9th, 2019 10:07pm