Last saturday I had a booking for a trip from DC to NYC. This bus was scheduled to leav...

GetHuman2962924's customer service issue with Megabus from May 2019

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The issue in GetHuman2962924's own words
Last saturday I had a booking for a trip from DC to NYC. This bus was scheduled to leave at **pm so I got in line at **.** to get a good seat. As the line got longer and longer there was zero communication from staff as to why there was no boarding happening. Customers had to leave their spot and go to the top of the line to enquire. The answer was that the bus would leave at **.**. The bus eventually departed at **.**.* *Upon departure the driver went through a few perfunctory details but left out any mention of wifi details and more crucially cell phone etiquette while traveling in a confined space. This should be mandatory on any bus.* *There was a rest stop mentioned but the only time the bus stopped was near NYC to change driver so customers were on the bus for * and a half hours straight.* *Interested in your response.

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Megabus

Customer service issue
Reported by GetHuman2962924
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 5001 others
0 customers following this

Timeline

GetHuman2962924 started working on this issue
May 22nd, 2019 1:03am
GetHuman2962924 indicated the issue is not fixed yet.
May 22nd, 2019 12:20pm
GetHuman2962924 indicated the issue is not fixed yet.
May 25th, 2019 2:03am