Hello,*I am one of many customers who were at the ‘Megabus stop’ sign between tenth and...

GetHuman-aimeemor's Refund Booking issue with Megabus from May 2019

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The issue in GetHuman-aimeemor's own words
Hello,*I am one of many customers who were at the ‘Megabus stop’ sign between tenth and **th street for the **pm departure to state college. I was ** minutes early and waited until **:** to find out if the bus was arriving. When we called customer service it said it has already left at **:**pm. I was told I had to buy a new ticket for the *:**pm departure, and to get refunded the $**.** by emailing customer service and explaining the situation. The person apologized and said the sign should no longer be there even though it was. **There should no longer be a megabus sign at the David L Lawrence convention center as everyone thought the bus was arriving there. There was no explanation in the confirmation email that there would be a stop on the side street where no one could see it if you were at the old megabus sign. (Which needs removed) **Thank you, I appreciate my refund of **.**.
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Refund Booking issue
Reported by GetHuman-aimeemor
May 8th, 2019 - a mon ago
I have an issue with Megabus too
Not resolved
Seen by 4 customers so far
Similar issue to 4851 others
0 customers following this
GetHuman-aimeemor started working on this issue
May 8th 7:15pm
GetHuman-aimeemor indicated the issue is not fixed yet.
May 8th 11:30pm