I paid for a round trip from San Antonio to Dallas. On the way to Dallas the bus broke...

GetHuman2233942's customer service issue with Megabus from February 2019

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The issue in GetHuman2233942's own words
I paid for a round trip from San Antonio to Dallas. On the way to Dallas the bus broke down. So therefore I had to pick my friend up from the side of the highway over an hour away because the bus was broken down. If I wanted to drive I would have never purchased a ticket in the first place. After I tried to explain this to the “customer service” of Megabus she hung up on me. Which is very unprofessional! All I want is my money back for at least that trip because we did not reach our destination and I had to waste more money of my own for gas to pick my passenger up! Buses should be tested and made sure they can make the trip before they attempt to.
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Customer service issue
Reported by GetHuman2233942
Feb 18th, 2019 - 8 mons ago
I have an issue with Megabus too
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Seen by 10 customers so far
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GetHuman2233942 started working on this issue
Feb 18th 5:19pm