Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2233942 may need:
Name on booking, Booking number, and Email on the booking
The issue in GetHuman2233942's own words
I paid for a round trip from San Antonio to Dallas. On the way to Dallas the bus broke down. So therefore I had to pick my friend up from the side of the highway over an hour away because the bus was broken down. If I wanted to drive I would have never purchased a ticket in the first place. After I tried to explain this to the “customer service” of Megabus she hung up on me. Which is very unprofessional! All I want is my money back for at least that trip because we did not reach our destination and I had to waste more money of my own for gas to pick my passenger up! Buses should be tested and made sure they can make the trip before they attempt to.
GetHuman2233942 did not yet indicate what Megabus should do to make this right.
I have an issue with Megabus too
How GetHuman2233942 fixed the problem
We are waiting for GetHuman2233942 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.