I had a major delay (several hours) due to a bus breakdown. We were stuck at a Jasper...

GetHuman1885648's customer service issue with Megabus from January 2019

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The issue in GetHuman1885648's own words
I had a major delay (several hours) due to a bus breakdown. We were stuck at a Jasper, FL Pilot Travel Center for several hours. I received an email from Megabus stating that, “as an apology, we will be offering you compensation for the delay you experienced. *You will be receiving a follow up email that will provide you with your compensation details.” I have yet to receive the compensatory email. My trip’s identifying code is **-****-******-M**R-****-GAI-ATL. I would like to receive my compensation.
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Customer service issue
Reported by GetHuman1885648
Jan 3rd, 2019 - 4 mons ago
I have an issue with Megabus too
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Seen by 4 customers so far
Similar issue to 3702 others
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GetHuman1885648 started working on this issue
Jan 3rd 7:04am