I am requesting that you refund the $**.** that I paid for my trip from NYC to DC on De...

GetHuman1821053's customer service issue with Megabus from December 2018

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The issue in GetHuman1821053's own words
I am requesting that you refund the $**.** that I paid for my trip from NYC to DC on Dec. **, leaving at *pm.*At about * pm on Dec. **, your driver pulled over at “Maryland House” (north of Baltimore), and indicated that he had driven the maximum allowable amount of time for the day. *In light of the speed that we were going, it would have been clear by *:**pm that the bus would not make it to DC before the driver’s time was up, and that you needed to provide a backup driver.*You failed to do so, and your app indicated that it was “not able to forecast an arrival time for this bus.” *As a result of your failure to promptly provide a backup driver along the way, I had to take an Uber to reach my home this evening, costing me more than $***.*I am not asking that you pay for my Uber, but it is only fair that you refund me the $**.** that I paid since you failed to provide the service that I purchased: a trip from NYC to DC.*My Reservation Number was***-****-******-M**R-****-NEW-WAS*I appreciate your providing a prompt refund.*Sincerely,*-Kathleen Clark***********************Kathleen Clark***** Calvert St NW * ****Washington, DC ***********@***.com****-***-**************************

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Megabus

Customer service issue
Reported by GetHuman1821053
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 3571 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman1821053 started working on this issue
Dec 24th, 2018 3:04am

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