I am requesting that you refund the $**.** that I paid for my trip from NYC to DC on De...

I am requesting that you refund the $**.** that I paid for my trip from NYC to DC on Dec. **, leaving at *pm.*At about * pm on Dec. **, your driver pulled over at “Maryland House” (north of Baltimore), and indicated that he had driven the maximum allowable amount of time for the day. *In light of the speed that we were going, it would have been clear by *:**pm that the bus would not make it to DC before the driver’s time was up, and that you needed to provide a backup driver.*You failed to do so, and your app indicated that it was “not able to forecast an arrival time for this bus.” *As a result of your failure to promptly provide a backup driver along the way, I had to take an Uber to reach my home this evening, costing me more than $***.*I am not asking that you pay for my Uber, but it is only fair that you refund me the $**.** that I paid since you failed to provide the service that I purchased: a trip from NYC to DC.*My Reservation Number was***-****-******-M**R-****-NEW-WAS*I appreciate your providing a prompt refund.*Sincerely,*-Kathleen Clark***********************Kathleen Clark***** Calvert St NW * ****Washington, DC ***********@***.com****-***-**************************