My daughter held a reservation for the *:** bus from NYC yo Philadelphia. I waited wit...

GetHuman-masd's customer service issue with Megabus from December 2018

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The issue in GetHuman-masd's own words
My daughter held a reservation for the *:** bus from NYC yo Philadelphia. I waited with her for ** minutes in the rain. Megabus staff repeatedly reassured us that the bus would be there “in * minutes”. After ** minutes, when pressed for details, staff told us the bus had “broken down” and a substitute would not arrive for “at least ** minutes.” *Since my daughter had a deadline, we scrambled for a reservation on greyhound.**I would like a refund*credit since we had to book alternate travel.**As an aside, while passengers waited shivering in the pouring rain the whole time, your staff sat warm in a truck idling for that entire period. The truck exhaust made it difficult to breathe (and may well have been illegal).**When I called your “Customer Service”, they were rude and dismissive. A supervisor actually derided my pronunciation of “internet” as “intranet.” I’m an attorney so I know the difference.**What a terrible company you are!**Unless I get a result with this complaint, I will file one with the NYS Attorney General and the NYC Department of Consumer Affairs. I assume Megabus has been granted licenses and permits from the City over other companies so perhaps someone will be interested in how you treat customers (and the environment).
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Megabus

Customer service issue
Reported by GetHuman-masd
Dec 4th, 2018 - a mon ago
I have an issue with Megabus too
Not resolved
Seen by 3 customers so far
Similar issue to 3324 others
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Timeline
GetHuman-masd started working on this issue
Dec 4th, 2018 3:26pm