Dear Madam or Sir,*I am contacting you about a very, very upsetting situation. I was sc...

GetHuman-sgyoery's customer service issue with Megabus from November 2018

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The issue in GetHuman-sgyoery's own words
Dear Madam or Sir,*I am contacting you about a very, very upsetting situation. I was scheduled to be on the overnight bus from New York to Pittsburgh on ***** at **:** pm. The pick up location was **th Street **th and **th Ave across the street from JJ Conference Center and I was there half a hour earlier. There were other Megabusses and passengers so I was in the right spot. There were two buses to other destinations but no bus to Pittsburgh up or down the street. It was cold and dark, no lighting and no Megabus representative. I was excited when a bus came around the corner showing Pittsburgh as the destination expecting it to pull to the curb and pick up passengers. Instead it drove through and vanished in the streets of Manhattan. I was dumbfounded as you can understand: I had a proper ticket and was at the right spot at the right time.**So I had to get a hotel room for the night and a new bus ticket for the following day. All-in-all at an expense of *** $. I am still traveling and don't have a PC or scanner. I will supply the receipts and my bank connection upon my return.**Best regards *Stephan I Gyoery
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Megabus

Customer service issue
Reported by GetHuman-sgyoery
Nov 27th, 2018 - 9 mons ago
I have an issue with Megabus too
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Seen by 6 customers so far
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Timeline
GetHuman-sgyoery started working on this issue
Nov 27th, 2018 8:32pm