Due to a bus failure back in September I was given several credits.... I cash them in a...

GetHuman1620126's customer service issue with Megabus from November 2018

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The issue in GetHuman1620126's own words
Due to a bus failure back in September I was given several credits.... I cash them in and within ** hours I need to retract them for a credit but I'm being told I'm going to be charged $**. I was not given a credit of $** when your company failed to provide a service so why am I being charged $** to rebook? I spoke to your customer service reps * times and they were highly disrespectful not to mention the supervisor hung up on me when she could not answer why I didn't charge you $** but you're charging me $**. I believe that was a reasonable question but because she could not answer it she hung up on me . Same question I asked * customer service reps that did the same could not answer me so they hung up.
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Megabus

Customer service issue
Reported by GetHuman1620126
Nov 25th, 2018 - 10 mons ago
I have an issue with Megabus too
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Seen by 2 customers so far
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Timeline
GetHuman1620126 started working on this issue
Nov 25th, 2018 3:18am