Good afternoon, **My name is Cecelia Corbett and I am very frustrated with Mega bus aft...
GetHuman1612686's customer service issue with Megabus from November 2018
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The issue in GetHuman1612686's own words
Good afternoon, **My name is Cecelia Corbett and I am very frustrated with Mega bus after speaking with * rude and unapologetic customer service representives. When asked their names, they did not want to give me that information. As a customer this is absolutely unacceptable to not have proper service from a customer service team? This is not what I expect when calling a company such as Megabus. After hesistating twice, the name given were Anna and Camille the supervisor. Neither listened to my concerns as a customer, nor provided any type of assistance and remediation for me as a client. *On Monday I booked a reservation for *:**pm the bus was over **mins late causing a huge delay for the event I had back in dc at **pm leaving me to be stranded because I wouldn’t have been able to do a ride back to the event. As a result I was forced to reschedule the bus for the morning, when I would be able to get proper transportation to my destination. When rebooked, I canceled due to the fault of the megabus not to the fault of me. The ticket was almost doubled the price and I received no credit for my next trip which was ultimately unacceptable. To pay the money and then turn around to find that our bus for Tuesday *:**am was over * hour late. When I called customer support for an update they had no idea when the bus would get there and myself and several others were outside in the cold waiting over an hour. We were not property communicated with, left standing in the cold and I was charged $** for lack of communication, no WiFi and terrible customer support. That is absolutely unacceptable and I am very disappointed . Once again behind almosr * hours to our destination. I purchased tickets twice because of the fault of mega bus and to top it off absolutely horrendous customer service. I as a customer would expect to be reimbursed for our trip on either Monday or Tuesday due to this total inconvience. It is not right nor fair. On your website you stand for reliable rides and that is not true at all. This was a huge inconvience and I would like this escalated to corporate right away. *Email*C*****@***.com**Reservation *s *Monday over **mins late******-****-******-M**R-****-RIC-WAS*Tuesday over * hour late********-****-******-M**R-****-RIC-WAS
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