Hello,**I had a scheduled bus ride from Orlando, FL. to Jacksonville, FL. at **:** a.m...

GetHuman-morgbrac's customer service issue with Megabus from November 2018

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The issue in GetHuman-morgbrac's own words
Hello,**I had a scheduled bus ride from Orlando, FL. to Jacksonville, FL. at **:** a.m* however, the person who announced the bus explicitly stated that the bus was for those traveling to Atlanta, GA, failing to tell us that the bus was also for Jacksonville, FL. Me, as well as * other passengers who were going to Jacksonville, FL, all missed the bus because we were misguided with this information. The staff did not apologize for what happened, and the only solution they gave was to wait for a different bus which would leave ** hours after the original scheduled time. I was turned down for a refund because of Megabus policy, which I understand* however, I feel as if this situation was out of everyone's control, and the station was at fault. Seeing as I cannot get on the bus, and I cannot get another ticket, I would appreciate if you consider me for a refund.

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Megabus

Customer service issue
Reported by GetHuman-morgbrac
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 2874 others
0 customers following this

Timeline

GetHuman-morgbrac started working on this issue
Nov 9th, 2018 7:16pm