Hi there,*I recently traveled from Boston to NYC on Megabus on Friday ***** on the *pm...

GetHuman-abbyjan's customer service issue with Megabus from October 2018

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The issue in GetHuman-abbyjan's own words
Hi there,*I recently traveled from Boston to NYC on Megabus on Friday ***** on the *pm bus and had a terrible experience. Everything was fine as we got on the bus but then about ** seconds after leaving the station the bus driver pulled over and started frantically yelling over the loud speaker about two men who got on the bus and then left before the bus departed. The driver was yelling about a bomb and kept frantically asking passengers about the two men. We said all they did was come on and then leave and they didn’t leave anything on the bus. After a long process of getting back to the station, having transit police and dog search the bus, we finally were able to leave and didn’t get to NYC until *pm. The two men just wanted to sit together and were waiting for the next bus. I understand being safe than sorry, but the way the driver added panic to the situation was unacceptable. He kept telling the passengers they could do what they wanted and had zero plan in place for a situation like the one that occurred. I would appreciate my money back for the ride. I ended up buying a train ticket on the way home instead because it was such a bad experience on the way there. **Thanks

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Megabus

Customer service issue
Reported by GetHuman-abbyjan
Oct 30th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2755 others
0 customers following this

Timeline

GetHuman-abbyjan started working on this issue
Oct 30th, 2018 12:14am

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