The bus driver from Chicago to St. Louis on Oct* at *:** am, is a issue. I ordered two...

GetHuman-naomipoi's customer service issue with Megabus from October 2018

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The issue in GetHuman-naomipoi's own words
The bus driver from Chicago to St. Louis on Oct* at *:** am, is a issue. I ordered two tickets and may have been thrown off by the times, so I ended up ordering the wrong date for my ticket, it should have been the tenth but instead I ordered for the *th. He let's me know that my ticket is wrong and that I couldn't get on, in a very harsh and rude tone. I pull up both tickets and try to explain, he refuses to let me on and says he doesn't care and owell. I ask him to please let me on. I have ** dollars to my name and really didn't have any other options. Visably upset crying and stressed the men who take bags come to help me, see the mistake and know I had been wating on this bus well over *hrs. I came from Atlanta, making it even more evident that the ticket was on the wrong date. The oldest bag guy immediately sees the issue and reassured me that I can get on. He let's the bus driver know and the bus driver agrees to let me on, but not without making sure he was even more rude than before. He says " well next time order the right ticket"!!! Embarrassed and in tears, I let him know mistakes HAPPEN and there was a solution that didn't require him to make things impossible. He then DEMANDS me to go sit down. I'm almost ** yrs old, getting on a bus the most obvious thing is to sit down. He just needed to make sure he added extra stress and embarrasment to the situation by yelling "NOW GO SIT DOWN" . I can't stress to you enough how bad this situation could have been if the men who do the bags didn't help me. Please get back to me on this matter. I need an apology from him, he really can't carry on in that matter and deal with people. **Thank you

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Megabus

Customer service issue
Reported by GetHuman-naomipoi
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2550 others
0 customers following this

Timeline

GetHuman-naomipoi started working on this issue
Oct 10th, 2018 2:31pm

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