Megabus Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Megabus customer service, archive #7. It includes a selection of 20 issue(s) reported September 17, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am a 45-year-old Black woman with twin 8-year-old boys. I booked a bus for 3:30 PM on Saturday and realized it was a smaller shuttle bus when I arrived. Concerned, I approached the female bus driver about the change. She asked me to step aside due to her perfume allergy. Despite others wearing fragrances, she insisted I sit at the back. This made me feel embarrassed and anxious, having to explain to my sons why we couldn't sit in the front. I found the situation disrespectful and would appreciate a full refund. My order number is AHL4WEA.
Reported by GetHuman-kimmytyn on Monday, September 17, 2018 4:49 PM
Hello, I'm Joshua Jones, a regular Mega Bus customer. Today, I experienced a confusing situation at the New Orleans location. Unfortunately, due to a mistake with the ticket details showing the locations in reverse order, I was denied boarding. This mix-up, caused by a website error, prevented me from traveling to Atlanta, GA for a family emergency to see my sick grandfather. I am unable to purchase a new ticket due to financial constraints. I kindly request assistance in changing my ticket from New Orleans to Atlanta for September 20, [redacted], to ensure I can join my family during this difficult time. Thank you for addressing this matter promptly. Sincerely, Joshua Jones
Reported by GetHuman-chefjone on Thursday, September 20, 2018 4:22 AM
The bus was scheduled to depart at 11:59, but it's now 4:30 AM and there have been no updates on its status. Since customer service is closed, I couldn't call to inquire about the situation. It appears that email notifications about the delay were sent out, but I wasn't aware of this until other passengers mentioned it. I'm seeking a refund or credit to address this issue, as I'm puzzled why I didn't receive any emails while others did.
Reported by GetHuman-joleesco on Saturday, September 22, 2018 8:35 AM
Hello, My spouse and I boarded the 3:30 p.m. bus from Washington, D.C. to Durham on Friday, September 21. Unfortunately, the initial bus broke down, leading to a delay of over an hour. Although delays can occur, the handling of the situation was subpar. There was not enough information given about the delay, causing confusion. Standing for an extended period was uncomfortable, and clear updates would have been appreciated. Additionally, the noise in the garage made it difficult to hear the scarce announcements. It would be helpful if staff had megaphones for better communication. Once we were able to board the replacement bus, the journey went smoothly, and the driver was exceptional. I appreciate your service and travel with your company regularly. These suggestions aim to enhance the customer experience during unexpected situations like this. Warm regards, Daniel -- Daniel K. Chapel Hill, North Carolina Email: [redacted]
Reported by GetHuman1191648 on Monday, September 24, 2018 4:26 PM
We experienced a significant delay of 3 hours and 22 minutes at Durham due to a bus breakdown in an unsafe area. The bus remained stuck in a dangerous "low mode," causing uncomfortable bouncing over bumps. Additionally, the first bus driver's behavior was unprofessional, using inappropriate language. After the driver switch, the second driver refused to continue due to safety concerns after a short distance. As a result, our group had to exit the bus and arrange for a $50.00 Uber ride back to Cary, NC. I am seeking a full refund for this disrupted trip and the return journey from Atlanta to Durham.
Reported by GetHuman-gabefar on Monday, September 24, 2018 9:21 PM
Hello, I am Amanda Magno. Recently, I purchased four Megabus tickets for a journey from Durham, NC to Atlanta, Georgia for my friends and me departing Sunday at 5:00am. Despite leaving early at 3:30am from Cary, NC to ensure we wouldn't miss the bus, we faced significant delays. The bus arrived over three hours late, and the driver's behavior was unfriendly, mishandling luggage and driving erratically. The bus hit a median, causing further delays and discomfort. The erratic driving led to physical injuries for me and my friends, exacerbated by the constant jostling on the bus. An attempted driver switch at a gas station failed, leading us to ultimately abandon the trip and incur additional costs for transportation. I possess video evidence of the incidents and seek a full refund for both legs of the journey, compensation for the Uber ride home, and coverage of any potential medical expenses. Thank you, Amanda Magno.
Reported by GetHuman-amagno on Monday, September 24, 2018 9:37 PM
On the 27th of September, [redacted], I reserved a Megabus ticket for myself and my two young children to travel from Charlotte, NC at 8:25 am to Atlanta, GA at 1:45 pm. Arriving at the bus station at 8:00 am, I was surprised to find no bus present. After calling Megabus, I was informed the bus was delayed and would arrive at 8:32 am. Despite waiting until 9:00 am, the bus did not show up. Another call revealed the bus had departed from a different location at 8:37. I expressed my frustrations to a representative who was unable to provide further assistance, insisting a refund or transfer to another ticket was not possible. As a single mother, I cannot afford this setback and was disappointed by the lack of communication about the location change. Having relied on Megabus for years, this experience has left me stranded without resources to get my children and myself home. Your help would be greatly appreciated in resolving this issue.
Reported by GetHuman1222868 on Friday, September 28, 2018 2:32 PM
I frequently travel on the Megabus between Miami and Orlando, then from Orlando to Georgia. Each time I visit the Orlando station, there is a tall black man with dreads, although I am unsure of his name as no one has disclosed it. Unfortunately, his demeanor is consistently rude and disrespectful. Despite being prepared with my confirmation number and maintaining politeness, he remains impolite. Regrettably, I am not the only one who has experienced this behavior from him; many other customers have encountered the same treatment. As I prepare for my return trip to Georgia via Orlando, I am hesitant to face his disrespect once more. No individual should endure such treatment. It is my belief that he is not well-suited for his role at the window. During my last interaction, I provided my confirmation number, only to face unnecessary difficulties in receiving my boarding card.
Reported by GetHuman-malikzah on Saturday, September 29, 2018 6:05 PM
I recently had a disappointing experience with Megabus on a trip from Washington to Charlotte on September 30, [redacted]. The ticket processor named Roger was incredibly rude and unprofessional, leaving me dissatisfied with the service. Despite arriving an hour early without receiving a confirmation for my ticket, I found myself waiting in line to speak to Roger. When I finally approached him, he dismissed my concern about the missing confirmation and attended to other passengers before addressing my issue. Even when I requested a refund due to all the desired seats being taken, Roger offered no help and left me without further assistance. His lack of empathy and poor customer service skills were evident throughout the interaction. I strongly suggest that Megabus consider replacing Roger to avoid driving away more customers like me who value respect and kindness in service encounters. As a result of this experience, I will not be using Megabus in the future.
Reported by GetHuman-assetsy on Monday, October 1, 2018 4:18 AM
I am requesting a refund for my trip from Los Angeles to San Francisco on September 24. My order number is AHMWIPQ and the reservation number is 84-4[redacted]18-M11R-[redacted]-LOS-SFR. During the journey, the bus unexpectedly stopped in the middle of nowhere for 3.5 hours, causing a significant delay resulting in a 12-hour trip. I was later sent an email acknowledging the operational issue and stating a replacement driver was dispatched for a 2-3 hour delay. Unfortunately, this explanation was insufficient as I ended up stuck in morning traffic and missed a work meeting. As a loyal Megabus customer, I request a refund for the inconvenience caused by this unexpected delay.
Reported by GetHuman-glusite on Monday, October 1, 2018 4:06 PM
On Tuesday, 9/25, my kids and I had to attend a funeral for my niece in Alabama, but our trip on Megabus was unbearable. We were allocated seats on the upper level, but the bus driver kept the temperature extremely cold. Despite me requesting to adjust the AC as it was too chilly, he only made a slight change, mentioning complaints from passengers on the lower level about it being too warm. The same situation occurred on our return trip on 9/28, leading to all of us falling ill. Both my kids got sick after the first ride, and I got sick after the second ride. We are all suffering from severe cold symptoms, making it impossible for me to work due to fever, cough, body aches, and sneezing while my kids are also unable to attend school. I kindly request compensation as we are still unwell, and this situation should not have occurred due to inadequate temperature regulation on the bus.
Reported by GetHuman-findevsh on Wednesday, October 3, 2018 9:48 AM
My bus broke down on I85 highway and I was supposed to be in DC at 8:45 am. Due to the delay caused by your bus, I am now going to miss my flight. I am very disappointed with the service provided, particularly the lack of roadside assistance on a major highway. It is concerning for our safety to be stranded like this. The delay is unacceptable as we won't arrive until almost 2 pm instead of the scheduled time. The fact that a bus with known mechanical issues was allowed on the road is alarming. I request a full refund for my booking under reservation number 51-8[redacted]18-M37R-[redacted]-ATL-WAS. I do not wish to receive any vouchers as I will not be using MegaBus services again.
Reported by GetHuman-dondrex on Wednesday, October 3, 2018 10:42 AM
I would like to address the issues I encountered during my recent trip from Philadelphia to NYC and back. The trip reference numbers are 16/17-6[redacted]18 M23R-[redacted]-PHI-NEW and 7/8-8[redacted]18-M23R-[redacted]-NEW-PHI. I booked seats 9 and 10 for two passengers, paying extra to ensure we sat together. Unfortunately, the phone chargers at our seats were not functional on both journeys, causing inconvenience as I relied on them for my phone. On the return trip, the bus broke down near the Lincoln Tunnel and the lack of communication from the driver further added to the frustration. We were left waiting for about 25 minutes before being informed about a replacement bus. Upon boarding the new bus, the chargers still did not work, leaving us without a charged phone to call an Uber from the bus station. This forced us to walk to a store in an unsafe area to ask for assistance in getting a taxi. The situation was worsened by the driver's excessive speed on the replacement bus. I am disappointed that the advertised phone chargers were not operational as they were a key reason for choosing Mega Bus. These issues necessitate a refund for the lack of working chargers and the unpleasant experience due to the breakdown and subsequent events. Your prompt attention to this matter is appreciated. Thank you.
Reported by GetHuman1255930 on Wednesday, October 3, 2018 9:26 PM
I purchased a ticket for a family member who got stuck in CLT. However, when they arrived at the location, the bus was not there, leading to confusion. After realizing the mistake and going to the correct location, they missed the bus by a small margin. Upon contacting customer service and speaking with the supervisor, Manny, I requested assistance for my family member to board the next bus without seeking a refund. My priority is getting my family member safely home to WAS, as they are currently stranded in Charlotte, NC without accommodation or food. I am hopeful that my family member can catch the next bus departing at 12:05 pm on 10/4. Any help with this matter would be greatly appreciated. Thank you.
Reported by GetHuman-trelieas on Thursday, October 4, 2018 2:37 PM
Dear Customer Service Team, I urgently require your assistance. Our recent journey with your service was disrupted when our GPS led us astray for one and a half hours. Despite my immediate call to the [redacted] number to exchange our tickets, I faced lengthy hold times and repeated instructions to call back. Unfortunately, lacking internet access in a rural area further hindered my efforts. When I could finally connect online, I learned that I had missed the 3-hour window. Subsequent attempts to address this issue through your call center proved fruitless as I was advised there was no remedy. My family has been loyal customers, using your service for trips between NYC and Pittsburgh for years. While we managed to exchange our return tickets, regrettably, we seek your help in resolving our situation with the outgoing journey scheduled for 10/19/[redacted]. Your prompt assistance in crediting this trip would be greatly appreciated. Thank you, M.K.
Reported by GetHuman1271974 on Saturday, October 6, 2018 1:02 AM
We had reserved a return bus trip from New York which my son planned for his birthday celebration. However, during the ticket purchase, he mistakenly booked the wrong return ticket. When we contacted customer support, we encountered difficulties with a representative who seemed hesitant to address our concerns promptly. We are seeking a refund for the mistakenly booked ticket, as in a previous similar situation, my wife was able to get a refund by reaching out via email. We kindly request a refund for our ticket with reservation number 59/62-6[redacted]18-M21R-[redacted]-NEW-BAL (AHN4JJA), as we will not be using it tomorrow. We appreciate your help in resolving this matter promptly. Thank you for your understanding. -Warm regards, John & The Arthur Family
Reported by GetHuman1271988 on Saturday, October 6, 2018 1:04 AM
Hello, Today, my friends and I were on the 1:00pm bus when it suddenly stopped in the middle of nowhere for an hour. The bus driver mentioned it was due to overheating and initially said it would only be a 15-minute delay. After 45 minutes with no updates, we decided to take a cab to continue our trip. Unfortunately, the lack of communication from the driver left us feeling scared and upset. We each had to pay $25 for the cab ride. We are requesting a refund for our bus tickets given the unexpected situation. Thank you, Alexandra A.
Reported by GetHuman-askenazi on Saturday, October 6, 2018 1:16 AM
On Friday, October 5th, my bus was delayed by approximately 2 hours. I was only notified 10 minutes before the scheduled departure that there would be a 90-[redacted] minute delay. Returning on October 7th, I had a ticket for MegaBus but rode a regular coach bus instead. The experience was confusing and unpleasant due to a strong smell on the bus. Midway through the journey, the driver stopped without explanation, leaving passengers waiting for 10 minutes before moving on. Later, we stopped again at a truck rest stop without information, requiring a 30-minute wait before continuing. The lack of communication and unexpected changes have left me highly dissatisfied. I have decided not to use MegaBus in the future and believe some form of compensation is warranted.
Reported by GetHuman1281570 on Monday, October 8, 2018 1:33 AM
I left my luggage on the bus from NY to Balt at 12:30 on Oct 7 with bus number 6/7-6[redacted]18-M21R-[redacted]-New-Balt. We realized the bag was missing shortly after the bus departed from White Marsh. We contacted Mega Bus, providing a description of the bag and its contents while the bus was likely on its way to Landover, MD from Annapolis. Today, I was informed that the bag couldn't be located, but the staff member, named Asha, wouldn't let me send a photo of the bag, give me the lost and found number, or connect me with a supervisor. My contact number is [redacted]. - S. Markey
Reported by GetHuman1284839 on Monday, October 8, 2018 5:08 PM
1. The bus departing from Atlanta at 3:15 today was delayed because the driver was outside the bus with his headphones on. Boarding was significantly delayed. The situation was within his control as he was distracted by his headphones. 2. Throughout the journey, the same driver neglected the cleanliness of the bathroom, causing a persistent unpleasant smell. Despite passengers feeling unwell, including a pregnant woman nearby, he did not address the issue, even using the bathroom himself. The smell lingers in the bus still. Luckily, the new driver made an effort to clean and freshen the toilet during a stop, although she found it challenging to do so. 3. Arriving over an hour and a half late to meet the second driver, she advised us to document these issues, including the initial driver's tardiness, with customer service. The delay impacted my schedule significantly, as the original driver had no external factors affecting the journey time, and I have work early in the morning.
Reported by GetHuman1294981 on Tuesday, October 9, 2018 5:28 AM

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