My bus is four hours late and I never received notice of this delay.

GetHuman-joleesco's customer service issue with Megabus from September 2018

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The issue in GetHuman-joleesco's own words
Go from charlotte to dc to visit my sick grandmother ... The bus was supposed to leave at **:** and it is *:**am with no notice or updates in tracking. Due to the customer service being closed I could not call to ask. Apparently emails notifications of the delay were sent. I had to learn this from the other waiting passengers. I would like a refund or credit of some sigh to rectify this. Because I do not understand how I never received an email when the other passengers did.
This could be the last time I get to see some of my family and this has been ruined by this excessive delay. In which STILL don’t know what caused it.
Returning the money I spent for this ticket since it seems I will not be able to use it.
I typically use a different bus company. I expected for Megabus to be better than the other companies I’ve used.
I’ve tried calling and the other passengers have sent emails to get no resolution or update
I have an issue with Megabus too
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Megabus

Megabus
Customer service issue
Reported by GetHuman-joleesco
Sep 22nd, 2018 - 6 mons ago
I have an issue with Megabus too
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Seen by 2 customers so far
Similar issue to 2332 others
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Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman-joleesco started working on this issue
Sep 22nd, 2018 8:35am