I am absolutely appalled by your customer service. *Twice in one day was I let down wit...

GetHuman1154252's customer service issue with Megabus from September 2018

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The issue in GetHuman1154252's own words
I am absolutely appalled by your customer service. *Twice in one day was I let down with your company. Initially, the station changed unexpectedly less than ** minutes prior to departure. My colleague and I had to get Uber transportation to and from both areas costing more than the megabus itself.*Then, when purchasing a way home, an error in the website was displayed. I clicked twice, and it purchased the megabus twice.*I let the bus driver know ahead of time, who dismissed my concern and let me know it would be taken care of. After talking to two different customer services, I am left with utter disappointment.*I'm a frequent megabus traveler but if my money is not refunded, I will be subjected to look elsewhere for my services.

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Megabus

Customer service issue
Reported by GetHuman1154252
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2278 others
0 customers following this

Timeline

GetHuman1154252 started working on this issue
Sep 17th, 2018 1:30pm

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