On August **, **** Mega bus provided my mom and me with a charter bus instead of a Mega...
GetHuman1041925's customer service issue with Megabus from August 2018
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The issue in GetHuman1041925's own words
On August **, **** Mega bus provided my mom and me with a charter bus instead of a Megabus on the way back to Katy, Tx from Austin at **:** am. My mom has a hard time walking on her own so she uses a cane. We paid for reserved seating so that we could sit together, however because it was a general charter bus we were not allowed to have reserved seating. Also the rear view mirror was not stable so I did not feel safe riding. I paid for a Megabus and not a charter bus for a more comfortable ride and more space. I believe we deserve some type of compensation for this trip. Thank you. The reservation number is ****-******-M**R-****-AUS-KTY
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