I'm writing because I had a bus reservation for *pm on August *, ****. Minutes before t...
GetHuman1033883's customer service issue with Megabus from August 2018
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The issue in GetHuman1033883's own words
I'm writing because I had a bus reservation for *pm on August *, ****. Minutes before the bus was scheduled to depart, I received an email notifying me that Community Coach would be providing bus service instead of Megabus (the number in the email was **-****-******-M**R-****-BOS-NEW). The problem, however, was that Community Coach was a single-decker bus, not a double-decker. Foreseeably, there was not enough room on the new bus for all of the original ticket holders, myself included. I was not permitted to board the bus for which I had bought a ticket. **Megabus did nothing to attempt to resolve the problem. I was told I could wait for * hours for the next Megabus to arrive, at *pm. This was unacceptable. I'm a single woman traveling by myself, so I had intentionally bought a ticket that would get me into New York well before midnight, so I could safely travel to my destination. The *pm bus, in contrast, would arrive around *am. Plus, I had made plans on Friday evening, in reasonable reliance on the ticket I purchased from Megabus, which promised I would be able to leave Boston at *pm. **The next bus leaving South Station with seats available was a Peter Pan bus leaving at *pm. I purchased this ticket for $**. **Megabus's failure was wholly within its control, and it injured me economically and emotionally. I am bitterly disappointed that three weeks have transpired and Megabus has not attempted to contact me to remedy this situation, particularly since I have been a loyal Megabus customer for nearly a decade. **I deserve to be refunded for my Megabus ticket as well as for the Peter Pan ticket I was forced to purchase when Megabus breached its contract with me. I also deserve to be compensated for the stress this situation caused me, as well as my hours of lost time and ruined plans, which I had made in reasonable reliance on Megabus's promise. **$*** would be fair compensation for the injuries I sustained from Megabus's misconduct.
GetHuman1033883 did not yet indicate what Megabus should do to make this right.
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