I'm writing because I had a bus reservation for *pm on August *, ****. Minutes before t...

GetHuman1033883's customer service issue with Megabus from August 2018

2 views
 | 
2057 similar
 | 
0 following
Help with my Megabus issue
First: share to improve GetHuman1033883's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1033883 to get a Megabus rep on the line!
Always use the GetHuman Phone tocall Megabus. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1033883 may need:
Name on booking, Booking number, and Email on the booking
The issue in GetHuman1033883's own words
I'm writing because I had a bus reservation for *pm on August *, ****. Minutes before the bus was scheduled to depart, I received an email notifying me that Community Coach would be providing bus service instead of Megabus (the number in the email was **-****-******-M**R-****-BOS-NEW). The problem, however, was that Community Coach was a single-decker bus, not a double-decker. Foreseeably, there was not enough room on the new bus for all of the original ticket holders, myself included. I was not permitted to board the bus for which I had bought a ticket. **Megabus did nothing to attempt to resolve the problem. I was told I could wait for * hours for the next Megabus to arrive, at *pm. This was unacceptable. I'm a single woman traveling by myself, so I had intentionally bought a ticket that would get me into New York well before midnight, so I could safely travel to my destination. The *pm bus, in contrast, would arrive around *am. Plus, I had made plans on Friday evening, in reasonable reliance on the ticket I purchased from Megabus, which promised I would be able to leave Boston at *pm. **The next bus leaving South Station with seats available was a Peter Pan bus leaving at *pm. I purchased this ticket for $**. **Megabus's failure was wholly within its control, and it injured me economically and emotionally. I am bitterly disappointed that three weeks have transpired and Megabus has not attempted to contact me to remedy this situation, particularly since I have been a loyal Megabus customer for nearly a decade. **I deserve to be refunded for my Megabus ticket as well as for the Peter Pan ticket I was forced to purchase when Megabus breached its contract with me. I also deserve to be compensated for the stress this situation caused me, as well as my hours of lost time and ruined plans, which I had made in reasonable reliance on Megabus's promise. **$*** would be fair compensation for the injuries I sustained from Megabus's misconduct.
GetHuman1033883 did not yet indicate what Megabus should do to make this right.
I have an issue with Megabus too
How GetHuman1033883 fixed the problem
We are waiting for GetHuman1033883 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Megabus's attention and get better help faster. Tap below to get started.
Having Megabus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Megabus email you?
This email address isn't valid
Follow this issue
See how GetHuman1033883 fixes it.
This email address isn't valid

Megabus

Customer service issue
Reported by GetHuman1033883
Aug 25th, 2018 - 4 mons ago
I have an issue with Megabus too
Not resolved
Seen by 2 customers so far
Similar issue to 2057 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1033883 started working on this issue
Aug 25th 12:55am