Good evening.* Date of incident: On August **, *****Time of incident: at *:**am*Locatio...

GetHuman1032146's customer service issue with Megabus from August 2018

Help with my Megabus issue
The issue in GetHuman1032146's own words
Good evening.* Date of incident: On August **, *****Time of incident: at *:**am*Location of insident: At Boston MA (south station)**The reservation number is *****-****-******-M**R-****-BOS-NEW***The megabus that I booked three tickets with was supposed to leave at *:** am from Boston Ma to New York. I had book this at the last minute due to a friends and family emergency. I ended up leaving until *:** am. What makes me upset is that the megabus driver told the passangers at *:**am that the bus door was broken. If it had been told earlier, I could’ve book tickets for my family and I with another bus company. The guy was very rude and was not answering our questions properly and professionally. I will like a full refund for the inconvenience and the lack of communication. Please advise as soon as possible. Thank you. *We were supposed to get to New York at *:**am and end up getting here not until **:**am.
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Megabus

Customer service issue
Reported by GetHuman1032146
Aug 24th, 2018 - 4 mons ago
I have an issue with Megabus too
Fixed
Seen by 5 customers so far
Similar issue to 2054 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman1032146 started working on this issue
Aug 24th 5:16pm
GetHuman1032146 indicated the issue is not fixed yet.
Aug 25th 8:14pm
GetHuman1032146 indicated the issue is not fixed yet.
Aug 28th 1:43am