I purchased * tickets for my family members ages **, **, and **. I was not aware of the...

GetHuman1005303's customer service issue with Megabus from August 2018

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The issue in GetHuman1005303's own words
I purchased * tickets for my family members ages **, **, and **. I was not aware of the required ** years and older to ride alone policy. The same kids had just ridden mega bus less that * weeks ago alone. To make a long story short they were denied access to entering the bus to go home. This was the only option we had in getting them home before school starts. I called and requested a different date of travel adding an a adult at a discounted price. That was denied as well. I’m hoping I can get some assistance getting this situation cleared up. They still need to get home mpls to Chicago. I have been a loyal customer with mega bus for years and never ran into a problem. I would like to continue to use your company for future trips but the lack of concern and poor customer service i have just received makes me feel robbed!
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Megabus

Customer service issue
Reported by GetHuman1005303
Aug 17th, 2018 - a yr ago
I have an issue with Megabus too
Not resolved
Seen by 3 customers so far
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Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman1005303 started working on this issue
Aug 17th, 2018 7:20pm
GetHuman1005303 shared this issue with friends on Facebook
Aug 17th, 2018 7:20pm