I as well as all the other passengers on the **:** am Dallas to Houston route were stra...
GetHuman1004465's customer service issue with Megabus from August 2018
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The issue in GetHuman1004465's own words
I as well as all the other passengers on the **:** am Dallas to Houston route were stranded on outside of Corsicana due to the coach ac failure. A replacement coached reached us *hr later and we continued the trip after * hr delay process of transferring to the new bus. The driver and the other staffers gave us no instructions or information throughout the * hr ordeal. Not even an apology. Some passengers chose to abandon the bus and return to Dallas. This has been an awful experience with the worst costumer service ever .*It has cost me to miss my appts in Houston. I would a refund of the Dallas to Houston fare or voucher for a future fare. Being stuck side of the road with no air conditioning in Texas heat is a travel disaster but the staff response and customer service made it a nightmare.**Sincerely*Don Taylor
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