My name is Leticia Hernandez.my reservation number is *****-****-******-M**R-****-AUS-K...

GetHuman-lboebyle's customer service issue with Megabus from August 2018

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The issue in GetHuman-lboebyle's own words
My name is Leticia Hernandez.my reservation number is *****-****-******-M**R-****-AUS-KTY .This is the *cnd time i have reserved a seat with megabus where both times the megabus wasn't available and i had to take a single decker bus. Not only did i not get an email ahead of time to notify me of this change but i never received a refund for the reserved seat cost. Ontop of all this there was no wifi and none of the outlets worked. Some of the main reasons i chose megabus over greyhound or any other transportation service is because of these ammenities. As a long going customer for years i would like to know what will be done about this and how will you resolve this matter?!
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Megabus

Customer service issue
Reported by GetHuman-lboebyle
Aug 15th, 2018 - 6 mons ago
I have an issue with Megabus too
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Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman-lboebyle started working on this issue
Aug 15th, 2018 6:45pm