Resolution for me & other Detroit passengers is full refund, final destination was not honored by Megabus. Each passenger obtained and incurred additional cost to get to final destinations.

GetHuman984887's customer service issue with Megabus from August 2018

Help with my Megabus issue
The issue in GetHuman984887's own words
My issue is on Sunday August **, **** my bus from Chicago, IL located onPolk St between Clinton and Canal St left on time *:** pm from Detroit MI. At *:** pm the arrived at the Ann Arbor stop and unload passengers this is the time the Bus Drive realize the problem w*tire on her bus. She made contact with her supervisor which was no real help. Some of the Detroit passengers tried to assist her by searching for a location where she could fix the tire pressure problem. By the time she received assistance from megabus all Detroit passengers made contact with relative or Uber to pick us. I waited * hours before Megabus gave the drive a solution to send a repair person from Toledo, OH. My final stop is Rosa Park Transit in Downtown Detroit which should have been *:** pm and I arrived home **:** pm. My Reservation number **-****-******-MIR-****-CHI-DET for $**.**. * Because the megabus delayed my travel and did not provide the service. Resolution I want megabus refund my $**.** to me Lula Watkins ***-***-**** ***** Whitehill, Detroit, MI. *****: email K*****@***.com

GetHuman984887 did not yet indicate what Megabus should do to make this right.

How GetHuman984887 fixed the problem
Detail the problem you had getting to your final destination. Megabus did not honor the purchase agreement you had with Megabus when you full paid for your transportation. Also explain how long the delays were, arrival tine was *:** pm, how long did it take you to arrive to your final destination.
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Megabus

Customer service issue
Reported by GetHuman984887
Aug 13th, 2018 - 2 years ago
Fixed
GetHuman984887 shared how to fix
Seen by 10 customers so far
Similar issue to 1904 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman984887 started working on this issue
Aug 13th, 2018 12:52pm
GetHuman984887 indicated the issue is not fixed yet.
Aug 13th, 2018 2:39pm
GetHuman984887 indicated the issue is not fixed yet.
Aug 13th, 2018 2:43pm
GetHuman984887 indicated the issue is not fixed yet.
Aug 14th, 2018 3:01pm
GetHuman984887 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 3:17pm

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