My daughter and her friend were in Bellville for a dance camp. We are from Edmonton Alb...

GetHuman-rbdudar's customer service issue with Megabus from July 2018

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The issue in GetHuman-rbdudar's own words
My daughter and her friend were in Bellville for a dance camp. We are from Edmonton Alberta Canada. I was told by the school that they had a bus station * mins from the school, Bellville to Toronto Airport. We purchased tickets online. I did however email you guys asking if there was a bus that went on Saturday to take my daughter from Bellville to the airport on July **st. Yes there would be one. You can book online closer to the day. Nobody informed me that you had to be accompanied by an adult if under **. I checked online again, while purchasing the tickets it does not say that you have to be **?? My daughters friend is ** and can drive but can’t take a bus?? This is not a rule in our province so how would we even know that this was an issue. If I would have known this I could have arranged different transportation. *They were dropped off at the bus stop today to catch the bus and the bus driver would not allow them on the bus. They have flights at *pm today to come home. We had to find a parent from the dance camp to drive them to the airport. Not only did it mess up their holiday they are out money for their hotel in Quinte this evening. **I would like to be refunded for my tickets that I had purchased for today July **st. We do not live where there’s a Mega bus so a credit will not be acceptable. ***-****-******-****-****-BEL-YYZ**-****-******-****-****-BEL-YYZ**These are my reservation codes!! *I will be looking forward to hearing back with a solution. **Ryon Dudar ****-***-****

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Megabus

Customer service issue
Reported by GetHuman-rbdudar
Jul 21st, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1562 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman-rbdudar started working on this issue
Jul 21st, 2018 7:55pm
GetHuman-rbdudar indicated the issue is not fixed yet.
Jul 21st, 2018 11:44pm
GetHuman-rbdudar indicated the issue is not fixed yet.
Jul 22nd, 2018 11:37pm
GetHuman-rbdudar indicated the issue is not fixed yet.
Jul 24th, 2018 9:50pm