Bus Broke Down from Boston to New York. Majority of people called taxis which are expensive

GetHuman-minibab's customer service issue with Megabus from July 2018

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The issue in GetHuman-minibab's own words
Get to New York via MegaBus from Boston ... Bus broke down. *The wait for transmission was approximately * hours long.*Majority of the travelers had to call Lyft taxis to continue their travel to New York Penn Station. The travel time was approximately * to * hours long and bus broke down approximately an hour into the trip. I would like to know if any form of refund is possible. The Lyft back to New York was an unbelievable $**** trip. This is ridiculous. Thank you for your time.
The bus broke down. Transmission was going to take an approximate * to * hours. Majority of victims had to call Lyft taxis to get to New York, which was, from that specific location, $**** dollars.
Compensation.
As an international intern who is only here in the states for a year, I expected the bus to at least make it to its destination.
I tried to call to complain during work but the queue for getting a call was *** minutes.
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Megabus

MegaBus
Customer service issue
Reported by GetHuman-minibab
Jul 9th, 2018 - 5 years ago
Fixed
Seen by 15 customers so far
Similar issue to 1458 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman-minibab started working on this issue
Jul 9th, 2018 7:02pm
GetHuman-minibab confirmed the issue is fixed. Hooray!
Jul 9th, 2018 8:34pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:35pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:35pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:39pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:42pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:47pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:47pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:47pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:50pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:53pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 8:54pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 9:29pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 9:29pm
GetHuman-minibab indicated the issue is not fixed yet.
Jul 9th, 2018 9:29pm

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