Earlier this year, I had booked * tickets for my parents to travel from Baltimore, MD, USA to Toronto, Ontario, Canada in November of last year to travel in January of ****. Unfortunately, due to medical issues, my father was incapable of making the trip so I rescheduled those tickets for March of ****. At that time, I received an email, stating the following:**New Ticket Price: * $***.***Trade in Credit: * $*-**.***Booking Fee:* $**.****Trade in Fee:* $**.****Total Paid:* $**.****That indicates that I would have a $** credit and only have to pay the rescheduling fees. According to your website under the frequently asked questions, as long as the rescheduled trip is greater than * hours prior to departure, one is entitled to change their ticket.**Once again, as the trip approached in March, due to medical issues once more, they were incapable of making the journey. The tickets were exchanged for ones in June. Unfortunately, my father's condition hadn't improved so we needed to reschedule once more into July. The original tickets I bought were $*** ($** each). Now when I sign into the website, it says I will have to pay $** for a second ticket. *I need this resolved as I have already paid the full amount for these tickets in November. Again, according to the FAQ portion of your website, as long as I notify the company and exchange the tickets more than * hours prior to departure, I am allowed to exchange them. You are violating your own terms and taking advantage of a situation wherein my father, due to medical complications, couldn't make the trip. If this is not taken care of, I will ensure to go to Yelp, any other social media I can, as well as traditional media and explain how you conduct business.*In addition, when I called your customer service line, your representative Sharmalee would not answers my questions, would not provide a supervisor for me to talk to, would not give me the complaint*escalation line for your company and hung up on me. As a pregnant woman who is eagerly looking forward to seeing my parents leading up to my delivery, this whole situation, including Sharmalee's unprofessional conduct and behavior has left a sour taste in my mouth regarding the way your business handles business.*If I do not hear back within the next ** hours, I will begin posting reviews of your company regarding this experience.
GetHuman-marizatd did not yet indicate what Megabus should do to make this right.