As a customer of Megabus I was told I could get my money refunded,the bus I was on brok...

As a customer of Megabus I was told I could get my money refunded,the bus I was on broke down,and it took right at * hrs. Before a replacement was able to show up,had it not been for bus driver Suleiman using good sense,we the passengers would have been stranded on the side of the road in that blazing heat,we all had deadlines to meet but those were interrupted due to the mechanical failure of that particular bus, believe you me everyone was raising **** but we made it through,we realize things happen unexpectedly,I love the Megabus concept,and hope that we can continue to do business in the future,I am looking for a reply from a Megabus representative expeditiously,and I suggest that in the future the maintenance of your buses be the number * priority if you expect to be a force in the transportation industry,I thank you for your time,respectfully,Mr.rashad s.hameed*customer*ahepava*********bk.date.m**r******atl*was,d.c.