I have called customer service several times. The email given to me to submit medical r...

GetHuman-indyguen's customer service issue with Megabus from June 2018

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The issue in GetHuman-indyguen's own words
I have called customer service several times. The email given to me to submit medical record returned a mailer semiannual message and the email not delivered :*Here it is for your convenience.*From: Home ******@***.com**Date: June *, **** at *:**:** PM EDT*To: *****@***.com*Cc: Home ******@***.com**Subject: Fwd: Monday June *, **** reservation refund Mary Ann Gaunt Order * AHBX*AQ**Begin forwarded message:**From: Home ******@***.com**Date: June *, **** at *:**:** PM EDT*To: *****@***.com*Cc: Home ******@***.com**Subject: Monday June *, **** reservation refund Mary Ann Gaunt Order * AHBX*AQ***Dear Megabus Customer Service,* *My mother was supposed to ride your bus from Indianapolis to Chicago at **** Monday June *, ****.* *She had gone to the emergency room a few days before. She shared this news with me on Sunday June *.*I was concerned that there was an issue with her brain. I drove her home to northern Illinois Sunday myself.*I called your customer service phone number Sunday afternoon to attempt to cancel the reservation so you could*Still sell the seat ticket. Your customer service representative would not assist me in doing so.*She instructed me to send the ER record to you. * *She had new symptoms yesterday, June *. So it is good that she was not on your bus unattended.*She went to the ER and they performed a CT Scan. She has more testing tomorrow.* *I write to request a refund as it was a medical safety issue for her and a safety*liability*schedule issue for you.* *I trust that you will issue the ticket refund as I tried to prevent your revenue loss by calling on Sun. I would greatly*appreciate a response so that I know you received this email.* *Thank you for your time and attention to this matter.* *Regards,* * *Jill Guenther, BSN,RN*Reimbursement Specialist

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Customer service issue
Reported by GetHuman-indyguen
Jun 5th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 669 others
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GetHuman-indyguen started working on this issue
Jun 5th, 2018 9:17pm