I have called customer service several times. The email given to me to submit medical r...

GetHuman-indyguen's customer service issue with Megabus from June 2018

1 view
 | 
669 similar
 | 
0 following
Help with my Megabus issue
First: share to improve GetHuman-indyguen's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-indyguen to get a Megabus rep on the line!
Always use the GetHuman Phone tocall Megabus. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-indyguen may need:
Name on booking, Booking number, and Email on the booking
The issue in GetHuman-indyguen's own words
I have called customer service several times. The email given to me to submit medical record returned a mailer semiannual message and the email not delivered :*Here it is for your convenience.*From: Home ******@***.com**Date: June *, **** at *:**:** PM EDT*To: *****@***.com*Cc: Home ******@***.com**Subject: Fwd: Monday June *, **** reservation refund Mary Ann Gaunt Order * AHBX*AQ**Begin forwarded message:**From: Home ******@***.com**Date: June *, **** at *:**:** PM EDT*To: *****@***.com*Cc: Home ******@***.com**Subject: Monday June *, **** reservation refund Mary Ann Gaunt Order * AHBX*AQ***Dear Megabus Customer Service,* *My mother was supposed to ride your bus from Indianapolis to Chicago at **** Monday June *, ****.* *She had gone to the emergency room a few days before. She shared this news with me on Sunday June *.*I was concerned that there was an issue with her brain. I drove her home to northern Illinois Sunday myself.*I called your customer service phone number Sunday afternoon to attempt to cancel the reservation so you could*Still sell the seat ticket. Your customer service representative would not assist me in doing so.*She instructed me to send the ER record to you. * *She had new symptoms yesterday, June *. So it is good that she was not on your bus unattended.*She went to the ER and they performed a CT Scan. She has more testing tomorrow.* *I write to request a refund as it was a medical safety issue for her and a safety*liability*schedule issue for you.* *I trust that you will issue the ticket refund as I tried to prevent your revenue loss by calling on Sun. I would greatly*appreciate a response so that I know you received this email.* *Thank you for your time and attention to this matter.* *Regards,* * *Jill Guenther, BSN,RN*Reimbursement Specialist
GetHuman-indyguen did not yet indicate what Megabus should do to make this right.
I have an issue with Megabus too
How GetHuman-indyguen fixed the problem
We are waiting for GetHuman-indyguen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Megabus's attention and get better help faster. Tap below to get started.
Having Megabus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-indyguen fixes it.
This email address isn't valid

Megabus

Customer service issue
Reported by GetHuman-indyguen
Jun 5th, 2018 - 10 mons ago
I have an issue with Megabus too
Not resolved
Seen by 1 customer so far
Similar issue to 669 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-indyguen started working on this issue
Jun 5th, 2018 9:17pm