I started a Meetup group, Main Street Vegan(r) Support & Spirit, to be an adjunct to ot...

GetHuman986597's customer service issue with Meetup.com from August 2018

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The issue in GetHuman986597's own words
I started a Meetup group, Main Street Vegan(r) Support & Spirit, to be an adjunct to other things I do, but I didn't feel I had the time to devote to it, so I asked my assistant to dissolve the group. She was given misinformation as to how to do that and instead of dissolving the group, she simply removed me as organizer, putting the group up for grabs. **A few days ago, I got an email from a woman thanking me for entrusting the group to her and saying she would honor my legacy or something like that, as if I were dead. I explained to her that I entrusted nothing to her, that Main Street Vegan is a federally registered trademark for use by my business only, which she says she understands and that she is willing to step aside once Meetup refunds her money and bills me. **This should be easy, but the phone number goes to a voice mail loop. My emails get the response: "We don't see a group connected to your email" (Of course not: the group was given to somebody else!) There is no address posted anywhere, so I can't meet with anyone is person. **The bottom line is that I need to get the group back. Because of trademark protection, I could hire and attorney and take that route, but all I really need is a human in the Meetup company to listen to what happened and get somebody to fix it. If you are that person, thank you from the bottom of my heart.
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Meetup.com

Customer service issue
Reported by GetHuman986597
Aug 15th, 2018 - a yr ago
I have an issue with Meetup.com too
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GetHuman986597 started working on this issue
Aug 15th, 2018 11:56am