Need to know what the coverage is for the timelines of a rehab*nursing facility stay...

GetHuman1834403's customer service issue with Medicare from December 2018

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The issue in GetHuman1834403's own words
Need to know what the coverage is for the timelines of a rehab*nursing facility stay. Was originally on private insurance when accident occurred. Was moved from a hospital to a rehab*nursing facility on April *, ****. During this time had a trach and feeding tube. The trach was removed towards the later part of July and the feeding tube beginning of September. On July *, ****, because of retirement, my Medicare became part A & B and also became my primary insurance. This facility has not submitted any bills to Medicare, but is telling me that according to Medicare rules, my *** days ended on July **th. This to me doesn't seem correct since Medicare was never billed for any time, and was not the primary insurance from April * through June **th, so I don't know how that time could factor into Medicare time. I truly believe this facility does not want to involve Medicare because of what Medicare will allow for the cost to be. As my supplemental insurance I have a Medigap plan, which would also contribute to the cost of this facility and that is why I feel it is necessary for them to go through the billing process with Medicare and my supplemental insurance. We are having multiple issues with them, most notably the billing. If you could please let me know how the time frame works for rehab*nursing facilities I would truly appreciate the help, just so that we can better understand and to make sure that they are billing the way they are supposed to. Thank you for your prompt response.

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Customer service issue
Reported by GetHuman1834403
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1086 others
0 customers following this


GetHuman1834403 started working on this issue
Dec 26th, 2018 7:59pm

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