I have been unable to get to my e-mail on my own computer yet can access on other compu...

GetHuman-kaskelly's Technical support issue with MediaCom Communications Corp. from October 2019

Help me with my issue
The issue in GetHuman-kaskelly's own words
I have been unable to get to my e-mail on my own computer yet can access on other computers. This has been going on for some time. * I'm not the only person having this problem. I noticed this is also mentioned by other customers. That said, I'm able to log on at the Collumbus library. **A yellow box pops up and says password does not work, try all caps, session expired. **I've changed the password and still can not get into my e-mail unless I go to the library.

GetHuman-kaskelly did not yet indicate what MediaCom Communications Corp. should do to make this right.

How GetHuman-kaskelly fixed the problem
Source of problem according to Mediacom: I was told my password was locked out since I had not logged out of the site on the library computer. The only thing is this has been going on for some time, so it's possible I may have done this. The truth will be evident tomorrow when I try to log in again.
Do you have a customer issue as well?
We can help you get MediaCom Communications Corp.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

MediaCom Communications Corp.

Technical support issue
Reported by GetHuman-kaskelly
Oct 17th, 2019 - 3 years ago
GetHuman-kaskelly shared how to fix
Seen by 109 customers so far
Similar issue to 484 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-kaskelly started working on this issue
Oct 17th, 2019 3:34pm
GetHuman-kaskelly confirmed the issue is fixed. Hooray!
Oct 17th, 2019 7:47pm