I have been unable to get to my e-mail on my own computer yet can access on other compu...

GetHuman-kaskelly's Technical support issue with MediaCom Communications Corp. from October 2019

Help me with my issue
The issue in GetHuman-kaskelly's own words
I have been unable to get to my e-mail on my own computer yet can access on other computers. This has been going on for some time. * I'm not the only person having this problem. I noticed this is also mentioned by other customers. That said, I'm able to log on at the Collumbus library. **A yellow box pops up and says password does not work, try all caps, session expired. **I've changed the password and still can not get into my e-mail unless I go to the library.

GetHuman-kaskelly did not yet indicate what MediaCom Communications Corp. should do to make this right.

How GetHuman-kaskelly fixed the problem
Source of problem according to Mediacom: I was told my password was locked out since I had not logged out of the site on the library computer. The only thing is this has been going on for some time, so it's possible I may have done this. The truth will be evident tomorrow when I try to log in again.
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MediaCom Communications Corp.

Technical support issue
Reported by GetHuman-kaskelly
Oct 17th, 2019 - a year ago
Fixed
GetHuman-kaskelly shared how to fix
Seen by 44 customers so far
Similar issue to 484 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-kaskelly started working on this issue
Oct 17th, 2019 3:34pm
GetHuman-kaskelly confirmed the issue is fixed. Hooray!
Oct 17th, 2019 7:47pm