Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1690720 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1690720's own words
Hi! My name is Randy Buske. (*****@***.com) Please reference my Account * ******** ********. *First, is there a way to ensure I receive a transcript of our chat session today?**I called Mediacom on ******** to inquire about a huge unannounced rate hike on my monthly statement. After becoming totally disgusted speaking to the initial agent, I told them that I would like to speak to someone to arrange for timely disconnection of my services. *I was transferred to Nancy at Extension **** in your Chillicothe, IL “Retention Department”. She proceeded to negotiate a *-year reduced rate “contract” in order to retain my business (Retention Offer *****).*The *-year contract rate was set at $***.** * month for the first year and $***.** for the second year (Before Taxes & Fees). Per Nancy, starting in December my actual total monthly statement amount was to be $***.** for the first year and $***.** for the second year (Including Taxes and Fees). Reference Contract ID ***********.*According to my calculations, since this “contract” was agreed to, my rate has skyrocketed **%.*Can you please explain this in detail?
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