The store I went to was *** North Dobson Rd Mesa, AZ *****. Store number is ****. It wa...

GetHuman-tseale's Complaint issue with McDonald's from May 2019

Help with my McDonald's issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-tseale's own words
The store I went to was *** North Dobson Rd Mesa, AZ *****. Store number is ****. It was May **, **** at * pm*I walk in to order out. And a woman, who later identified herself as a manager, walks up and I start ordering. She seemed a little sluggish and her cognitive skills seemed off. I ordered for my family. She got to my fiance's and asked if he wanted a meal. He said yes. And then I said, "Yes, a meal". So she gave me one cup. And I asked her if we got a second cup for my fiance's meal? She said she put my son's shake as his meal drink. So I payed for an extra drink. Then my fiance asked about his fries when we waited until everyone else in the restaurant got their food first . He raised his voice but complained. She told him that she DIDN'T say that she put his in a meal. She argued with him for a good while and we left. We get barely down the road and realize our son didn't get his shake! We turned around and I am the calm one, so I went in for the shake. I walked in and said I was just here and didn't receive my son's shake. One employee ask another about the shake and he said that he asked if they needed the shake made and this woman told him no. And I simply just asked, "Why wouldn't you not make a shake when it was ordered?" I was calm and the manager that took our order started arguing with me very rudely, not wanting to admit that she was wrong. She became so rude and confrontational. I was like I don't want to arguing just make the shake so I can leave. Then I needed a straw for my son and as i was walking over to get one, briskly, because I was agitated at her. And she kept saying, "Okay goodbye. Have a nice day." But so rudely like she was shoving me out the door with her militant manner. If she didn't do this for the fourth time before I got to the door, I would have just left. But I stopped and told her I can just stand right here because you are being so rude! And she literally came out the kitchen door and walked up to me very hostile and like she was going to engage a fight. A tall male employee got in between us. I deserve some respect and am going to stand up for myself. I was so aghast at how poorly she handled the situation due to me and my fiance have worked in the food and restaurant business! I felt like she antagonized me. Truly, I came back calm and just wanted what I payed for. I am just so shocked that she couldn't be anywhere near to nice to me and also so unprofessional that she would want to take a swing at me!!!! I am a nonconfrontational person by nature and I didn't want it to be that way! We will never go back there again and my fiance even works at a restaurant in that complex! I just wanted someone to know about this woman!

GetHuman-tseale did not yet indicate what McDonald's should do to make this right.

How GetHuman-tseale fixed the problem

We are waiting for GetHuman-tseale to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get McDonald's's attention and get better help faster. Tap below to get started.
Having McDonald's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

McDonald's

Complaint issue
Reported by GetHuman-tseale
May 20th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 738 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-tseale started working on this issue
May 20th, 2019 4:31am
GetHuman-tseale confirmed the issue is fixed. Hooray!
May 20th, 2019 4:32am