Hello , * my wife and I are both aged pensioners and on Nov.*th. of last...

GetHuman-ppmbrown's customer service issue with McDonald's from January 2019

8 views
 | 
461 similar
 | 
0 following
Help with my McDonald's issue
Next: our robot will wait on hold for GetHuman-ppmbrown to get a McDonald's rep on the line!
Always use the GetHuman Phone tocall McDonald's. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-ppmbrown's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ppmbrown may need:
Name on the reservation
The issue in GetHuman-ppmbrown's own words
Hello , * my wife and I are both aged pensioners and on Nov.*th. of last year we decided to have morning coffee at Port Macquarie McDonalds.*We ordered two coffees and banana bread and my wife paid with her Coastline Credit Union card and did not withdraw any funds.My wife has never ever withdrawn funds at McDonalds,only at Woolworths and Coles.*My wife got a reciept, but being just two coffees we didn't check it * which in the light of what followed we should have done and subsequently my wife unfotunately mislaid the reciept.*However we had no problem until our bank staement arrived the second week in December with the transaction stated as POS*******--Purchase--- $**-** .*Naturally we were gobsmacked and straight away went down and saw the manager Gary Campbell who went and checked and after we had waited a very long time he eventully came back*Saying there wasn't much he could do as the record didn't go that far back. He went on to say that he could probably give us $** . We said that would mean that we had still paid $** for our order.*He also said he had lost a lot of money the previous night and Pauline said, "were you robbed", he said,"No staff problems". During the long time we waited he never offered us a cup of coffee.*In the end he said he would look further in to it and get back to us,so we left.*Just before Christmas he rangand left a message to say he had called. We were unavailable and my wife then later tried to contact the office several times, twice she got through to a lady who said she would inform him,but we haven't had a call since. Christmas and New Year intervened and we have been pre-occupied with family and we didn't think it a good idea to go down to McDonalds during that busy period.* As it is we as pensioners, ( I am ** )- have a hard enough time getting through from one pension period to the next and cannot afford to write off such ammounts. We have never had to complaints about the quality of the coffee or service before ,but we are now reluctant to go after such an experience.*We have also given consideration to putting our experience on the local radio station, to alert others to what can happen.*In the meantime we would like senior management to take onboard our problem,* Your Sincerely,* Peter and Pauline Brown,* ***, Retreat Village**.Lincoln Rd. Home* ******** Mob.**********
GetHuman-ppmbrown did not yet indicate what McDonald's should do to make this right.
I have an issue with McDonald's too
How GetHuman-ppmbrown fixed the problem
We are waiting for GetHuman-ppmbrown to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get McDonald's's attention and get better help faster. Tap below to get started.
Having McDonald's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would McDonald's email you?
This email address isn't valid
Follow this issue
See how GetHuman-ppmbrown fixes it.
This email address isn't valid

McDonald's

Customer service issue
Reported by GetHuman-ppmbrown
Jan 7th, 2019 - a mon ago
I have an issue with McDonald's too
Not resolved
Seen by 8 customers so far
Similar issue to 461 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ppmbrown started working on this issue
Jan 7th 1:16am