Hello , * my wife and I are both aged pensioners and on Nov.*th. of last...
GetHuman-ppmbrown's customer service issue with McDonald's from January 2019
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Hello , * my wife and I are both aged pensioners and on Nov.*th. of last year we decided to have morning coffee at Port Macquarie McDonalds.*We ordered two coffees and banana bread and my wife paid with her Coastline Credit Union card and did not withdraw any funds.My wife has never ever withdrawn funds at McDonalds,only at Woolworths and Coles.*My wife got a reciept, but being just two coffees we didn't check it * which in the light of what followed we should have done and subsequently my wife unfotunately mislaid the reciept.*However we had no problem until our bank staement arrived the second week in December with the transaction stated as POS*******--Purchase--- $**-** .*Naturally we were gobsmacked and straight away went down and saw the manager Gary Campbell who went and checked and after we had waited a very long time he eventully came back*Saying there wasn't much he could do as the record didn't go that far back. He went on to say that he could probably give us $** . We said that would mean that we had still paid $** for our order.*He also said he had lost a lot of money the previous night and Pauline said, "were you robbed", he said,"No staff problems". During the long time we waited he never offered us a cup of coffee.*In the end he said he would look further in to it and get back to us,so we left.*Just before Christmas he rangand left a message to say he had called. We were unavailable and my wife then later tried to contact the office several times, twice she got through to a lady who said she would inform him,but we haven't had a call since. Christmas and New Year intervened and we have been pre-occupied with family and we didn't think it a good idea to go down to McDonalds during that busy period.* As it is we as pensioners, ( I am ** )- have a hard enough time getting through from one pension period to the next and cannot afford to write off such ammounts. We have never had to complaints about the quality of the coffee or service before ,but we are now reluctant to go after such an experience.*We have also given consideration to putting our experience on the local radio station, to alert others to what can happen.*In the meantime we would like senior management to take onboard our problem,* Your Sincerely,* Peter and Pauline Brown,* ***, Retreat Village**.Lincoln Rd. Home* ******** Mob.**********
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