Tru Key face recognition isn't working. Unable to access account due to this.

GetHuman-zkahlig's customer service issue with McAfee from August 2018

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The issue in GetHuman-zkahlig's own words
The problem: Tru Key face recognition isn't working. Unable to access account due to this.
GetHuman-zkahlig did not yet indicate what McAfee should do to make this right.
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McAfee

Customer service issue
Reported by GetHuman-zkahlig
Aug 21st, 2018 - a mon ago
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Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-zkahlig started working on this issue
Aug 21st 10:08pm